As a Finance Operations Manager within the Global Finance Operations team at Navan, you will be responsible for leading a team of Finance Operations Agents and fostering relationships with other teams and stakeholders. The ideal candidate excels at solving challenges, motivating their team, and continuously seeking ways to enhance workflows.
What You’ll Do:
In this role, your primary responsibilities will include coaching the team, fostering a positive work environment, and ensuring the achievement of established goals. Your main tasks and responsibilities will include:
- Conduct regular 1:1 meetings and quarterly reviews with team members to monitor progress, set expectations, and coach and develop employee skills including the creation and tracking of career maps.
- Provide performance feedback continually to encourage desired behaviors in line with corporate goals. Focus on skill competency, improving performance through the input of feedback and tracking the output of work.
- Develop processes to ensure recovery from the most common service issues.
- When problems arise, perform root cause analysis to develop permanent corrective actions to improve processes where needed.
- Screen for and interview new hires.
- Manage a large volume of inbound and outbound emails with knowledge and efficiency.
- Provide accurate, valid and complete information to customers by using the right methods/tools.
- Partner with cross-functional teams to improve proprietary tools and systems.
- Manage data collection for the updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.
What We’re Looking For:
- 8+ years of experience in the operations field.
- 3+ years progressive leadership experience in a support environment.
- Background in accounting is crucial.
- Business analytics, should be able to provide a data driven approach for operational challenges and strategies.
- Ability to build relationships and motivate people and team.
- Proficiency in MS Office applications, particularly Excel and Word.
- Proven mentor and motivator with a clear understanding of the support requirements, customer base, and challenges facing a fast-growing company.
- Excellent written and verbal communication skills, presentation and facilitation skills.
- A travel & payment industry background is a nice to have.
