Manager, Event Operations

Tyler Technologies is looking for a Manager, Event Operations to join our Marketing team! The Event Operations Manager will oversee meetings, events, and trade show processes, procedures, and technology platforms to maximize Tyler’s business impact. This leader will partner closely with various marketing teams to develop and implement operational strategies that increase the efficiency and effectiveness of Tyler’s events and trade shows.

The Event Operations Manager will have a significant impact on processes and procedures that protect and strengthen the company’s interests. They maintain mutually beneficial relationships with hotel national sales organizations, technology vendors, destination management organizations (CVBs), and industry associations. The Event Operations Manager will support a strategic meetings management plan that help align meetings and business objectives to deliver value by saving on operational costs, mitigating risks and improving how events are managed. They do this by centralizing visibility into planning, sourcing, contracting and reporting functions. 

Responsibilities

• Strategic Meetings Management Program Support:
  
  • Streamline processes related to contracts and service agreements to improve rate negotiation and identify preferred suppliers
  • Operationalize meeting, event, and trade show processes and procedures: define and manage rules for workflows and approvals
  • Establish and manage consistency in planning, sourcing, promoting, delivering, and surveying 
  • Reconcile expenses and assign event costs to specific budget codes
  • Track, measure, analyze, and report on events enterprise-wide 
  • Maintain solid working relationships with hotel NSOs 
  • Build and manage team best practices
• Asset Management Oversight:
  • Lead team responsible for procuring, and managing logistics of trade show booths and other equipment
  • Maintain vendor relationships for the storage, production, labor and shipping of equipment
  • Establish and manage inventory protocols
• Event Technology & Services
  
  • Oversee sourcing, implementation, and maintenance of software used to manage trade shows, meetings, and events, including but not limited to registration, delivery platforms, mobile apps, lead capture, trade show management systems, event management systems, and networking tools
  • Build and maintain relationships with technology and service providers
  • Manage negotiation and contracting of AV, show services, and shipping
  • Manage lead capture procedures and provide actionable data for constituents
• Event Operations Team Management
  
  • Hiring, training, and managing a team of corporate event operations specialists 
  • Managing a master project list 
  • Identifying and assigning resources to manage projects assigned to the team
  • Developing and instituting team best practices

Qualifications

• Bachelor’s degree in a related field or comparable work experience
• 10+ years related work experience in a corporate, agency or hospitality industry environment
• CMP (Certified Meeting Professional) preferred
• CMM (Certified Meeting Manager) preferred
• DES (Digital Event Strategist) certification is a plus
• Project management experience and the ability to prioritize and delegate to meet implementation milestones
• Soft skills required to communicate tasks, deliverables and feedback to colleagues and vendors
• Analytic thinking skills to understand key metrics, derive insights, evaluate performance, and recommend improvements
• Ability to anticipate and adapt to complications and come up with contingency plans
• Travel to events on-site as needed
• Excellent planning, organizing and problem-solving skills a must
• Strong communication and decision-making skills
• Excellent people skills
• Basic understanding of our industry (Public Sector Software) and marketing concepts
• Strong Macintosh or PC skills in Microsoft Office (Word, Excel, Outlook and especially PowerPoint)

The Event Operations Manager must be able to:

• Motivate a team of individuals and maintain a high-level of productivity and accountability for the team’s progress through analysis, reports, presentations and updates
• Negotiate, plan, organize, communicate, execute and develop contingency plans
• Maintain proficiency in meeting industry trends to create detailed plans for large scope projects
• Manage expenses 
• Analyze and report on historical, live, and post conference and trade show information
• Understand and convey company messages and objectives 
• Research, organize and express information in a written format
• Establish Priorities and meet deadlines
• Handle multiple tasks while paying close attention to details