Manager, EOS Clinical Accounts

The EOS Clinical Account Manager (CAM) , based in Carlsbad, plays a crucial role in the successful implementation and ongoing support of EOS EDGE and Insight systems across assigned accounts. The CAM position is responsible for facilitating smooth installations, delivering comprehensive onsite user training, and driving system utilization and surgeon engagement to ensure long-term adoption. The Account Manager will proactively monitor and track usage metrics, promote repeat sales of EOS technology, and increase implant utilization within strategically targeted accounts.

 The role involves close collaboration with Regional Sales Managers (RSMs) to foster strong customer relationships, serving as the primary point of contact from initial system installation through go-live and ongoing customer support. Responsibilities include managing site issue reporting, ensuring timely follow-up and resolution, and traveling to EOS locations within the assigned region as needed to provide exceptional customer service and ensure satisfaction.

The Manager, EOS Clinical Accounts, also based in Carlsbad, will lead the team of Clinical Account Managers while also supporting the implementation and utilization of EOS EDGE and Insight systems for a specific region. This role is responsible for setting the overall strategy for the team, ensuring consistency in customer engagement, and driving key metrics related to system utilization and surgeon adoption. Acting as a player-coach, the Manager will be responsible for developing the processes and programmatic efforts of the team, while also covering a region as a Clinical Account Manager.

Essential Duties and Responsibilities

Leadership & Strategy

• Develop and implement strategic plans for the Clinical Account Manager team to drive EOS technology adoption and utilization.
• Oversee and guide team members, ensuring consistent customer engagement practices and adherence to established processes.
• Act as a player-coach, leading by example and supporting assigned accounts while mentoring the team to achieve performance goals.
• Establish and monitor key performance metrics, providing regular updates and insights to senior leadership.

Installation, Training & Clinical Optimization

• Oversee team efforts in managing EOS EDGE and Insight installations, ensuring high-quality training for clinical handling and system operations.
• Provide direction and support for Go-Live activities, maintaining a hands-on approach to customer onboarding and system optimization.
• Collaborate with team members and customers to enhance imaging workflows, patient care, and system performance through continuous education and protocol adjustments.

Customer Engagement & Utilization

• Lead initiatives to increase surgeon adoption through best-practice education, demonstrations, and strategic relationship building.
• Ensure team members have an in-depth understanding of key opinion leaders and maintain strong connections across the territory.
• Set utilization targets for the team, track system usage data, and develop strategies to improve performance and customer satisfaction.

Sales & Marketing Support

• Guide the team in providing pre-sale support to the regional capital sales team, driving value for prospective and existing customers.
• Collaborate with marketing and communication teams on EOS program launches, ensuring consistent messaging and maximum market impact.
• Oversee the development of case studies and other materials that showcase EOS benefits, working cross-functionally to amplify results.

Account Management, Reporting & Collaboration

• Manage and support team efforts in maintaining detailed and accurate reporting in Salesforce, ensuring efficient oversight of accounts.
• Provide actionable feedback and insights from the team’s activities to ATEC/Insight sites and Product Managers.
• Foster a collaborative environment, working with implementation, marketing, and sales operations teams to streamline processes and support strategic initiatives.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Aptitude to learn medical and technical information quickly
• Strong relationship building skills, a strong work ethic and a competitive nature
• High level of motivation with the ability to operate as an individual and team contributor
• Ability to work autonomously
• Ability to travel 50%-70% of the time
• Proven leadership experience in a medical or technical field, with demonstrated success in managing and developing high-performing teams.
• Strong strategic thinking and the ability to set and achieve goals through effective planning and execution.
• Ability to work both independently and collaboratively, managing multiple priorities and driving team success.

Supervisory Responsibilities

• Supervise a small team of Clinical Account Managers, providing mentorship, conducting performance reviews (MBOs), and supporting professional growth.
• Ensure team members are aligned with the company’s strategic goals and have the resources needed to succeed in their roles.

Education and Experience

• Bachelor’s degree
• 5+ years of successful sales and/or account management experience, Spine or orthopedics medical device & surgery knowledge required
• Demonstrated success working as an integral cross-functional team member
• Tangible experience of routinely working with customers and other sales personnel

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

Salary Range

Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $115,000 to $125,000 Full-Time Annual Base Salary