Closing Date: November 30, 2024
Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love.
Teck's two regional business units, North America and Latin America, are responsible for Teck's assets through all phases of safe, sustainable development, operation and closure. The business units are supported by enterprise-wide functions that set strategic direction, establish standards and provide governance, as well as supporting the business through shared services, centres of excellence and business partnering.
Reporting to the Director, Infrastructure & Operations, the Manager, End-User Support and Productivity is responsible for leading all aspects of the support and improvement of end-user productivity tools and services within the organization. This motivated individual will ensure that end-user tools and services meet business goals and support efficient and effective operations. The successful candidate will manage a team of IT support staff, ensuring effective collaboration with other departments and partners to deliver high-quality end-user efficiency solutions! Additionally, this role will manage IT and OT services for the entire company, maintaining direct relationships with senior executives, including the CEO and SVPs, and will act as the primary interface between IT and the business.
Don't miss out on this exciting opportunity to be part of one of Canada's leading mining companies and join our team!
Responsibilities
- Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
- Oversee the development, maintenance, and lifecycle of end-user productivity tools and services, ensuring alignment with business requirements and organizational goals throughout planning, development, testing, deployment, and support
- Collaborate with partners, including senior executives, to capture and prioritize relevant requirements of resources and services
- Ensure end-user applications and platforms are reliable, scalable, and secure, adhering to industry processes and compliance requirements
- Lead a team of support staff, including a manager for End User and Desktop Support, providing guidance, mentorship, and performance management
- Run vendor relationships and contracts related to third-party software and services
- Develop and maintain documentation for end-user offerings, including technical specifications and user guides
- Implement and maintain effective monitoring, incident management, and problem resolution processes
- Ensure effective change management practices are in place for updates and deployments of end-user tools and services
- Monitor end-user efficiency tool performance and user satisfaction, making necessary adjustments to improve service quality
- Oversee the Cloud Squad activities, consisting of road mapping, prioritizing, and deploying productivity & collaboration capabilities on out of the box M365
- Support the adoption and continuous value delivery of efficiency platforms
Qualifications
- A College or University degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Relevant certifications in IT support and end-user productivity management (e.g., ITIL, Microsoft Certified: Modern Desktop Administrator)
- 7-10 years of experience in IT support and end-user productivity management
- Minimum of 3-5 years of experience in a leadership role leading IT support teams, including running other managers
- Experience with industry-standard IT and OT support tools, services, technologies, and services within a large and dynamic organization
- Shown ability to work with senior leader and handle executive relationships
- Experience in the mining or heavy industry sector is an asset
- Strong problem-solving skills and the ability to think strategically
- Excellent organizational and project management skills
- Strong verbal and written communication skills, with the capacity to interact effectively with technical and non-technical partners
- Ability to prioritize and work under pressure in a fast-paced environment
Why Join Us?
At Teck, we offer more than just a job – we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.
Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to:
Annual Performance Bonus
Profit Share Plan
Health Spending Account
Personal Spending Account
Extended Health Care
Dental and Vision Care
Employer Paid Pension Plan
Life Insurance and Disability Coverage
Paid Sick Leave, Vacation and Holidays
Virtual Telemedicine and additional support for overall well-being
Employee and Family Assistance Program (EFAP)
