Manager, EDU Operations

Flywire’s EDU Operations department exists to facilitate best practice execution and promote global scaling. Our key areas of focus are optimizing client relationships, optimizing internal processes, growing and protecting Flywire’s revenue, and optimizing Sales & Relationship Management teams’ time to focus on driving revenue. 

The EDU Operations Manager role supports our mission by working closely with leadership to identify & action process optimizations & process rollouts, facilitate enablement programs & internal trainings, work with subject matter expert teams from varying departments for our central process hub management, and perform gap analysis & optimization of process artifacts, sales enablement material, and other internal resources.

The EDU Operations Manager must have a vision for process improvement, a passion for detail oriented project management, a knack for fostering learning environments, intuitive cross-functional and cross-cultural team building skills, a hunger for professional development and diversifying of responsibilities, and a drive to self-start in the face of ambiguity. 

RESPONSIBILITIES

• Guide the EDU organization smoothly into its next stage of growth by introducing programs and operational infrastructure that enable a scalable global footprint.

• Drive the execution of these EDU programs, process changes, and projects with clear communication, prioritization, and escalation (both within the EDU team and other operating groups).

• Project manage operational improvements cross-departmentally and cross-regionally. Use project management tools along with precise goal-setting and timelining to successfully launch projects and carry them to completion. 

• Facilitate enablement programs for best practice execution and revenue optimization. Arrange internal training & workshops to drive engagement when needed.

• Maintain ongoing and launched projects and programs. 

• Maintain a routine cadence with leadership across our Agents & EDU teams for gap analysis & ongoing improvements.

• Bridge communication with key teams (Product, Implementation, sales, Relationship Management and Marketing) in order to reduce silos and increase job efficiency.Optimize internal signposting to best communicate key info for job efficacy for our global teams, in coordination with task force teams with input from Product, Implementation, Sales, Relationship Management and Marketing.

• Cultivate strong and lasting collaborative relationships with stakeholders across multiple functions across the company, as well as, within our Global Operations team

• Ideally, around 5 - 8 years of experience in higher education (or agent) environments, within either project management or operations, or managing customer relationships (or a combination of these fields)

• Proven track record in process improvements and project management 

• Strong organizational skills and exceptional attention to detail 

• Proven experience with Salesforce, CRMs, as well as project management tools & methodologies 

• Training experience and passion for fostering learning environments

• Passion for building and nurturing teams across geographies and departments, comprising of diverse team members from varying backgrounds with varying levels of experience

• The ability to work alone as well as part of a team

• Proficient presentation skills

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.