See What We’re All About
Encompass, a division of Parts Town Unlimited, is one of the country’s largest online retailers of parts to repair products throughout the home. We stock over 250+ leading brands, including Whirlpool, GE, Electrolux, Samsung, and Breville. In addition to our leadership in the B2B space, our family of brands consists of five B2C websites that operate across the USA and Canada. Since 1999, we’ve helped do-it-yourselfers (DIY) fix their home appliances, outdoor power tools, and lawn equipment. We provide consumers with the parts and know-how to fix their household products, offering the largest collection of step-by-step installation instructions and videos online. We’re committed to helping consumers repair rather than replace their products and save time, save money, and the planet in the process.
We are a dynamic company with a dedicated and fun team of e-commerce professionals. You won’t experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Team member appreciation events and recognition programs
- All the traditional benefits like health insurance, life, short- and long-term disability – we care about your wellbeing!
- 401k/401k match, and paid time away – we’d love you to stay with us forever!
- Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
The Job at a Glance
The Business Analytics Manager is responsible for leading critical insights and data-driven recommendations that drive business decisions, enhance customer experiences, and optimize performance across our consumer eCommerce platforms (partselect.com, fix.com, easyapplianceparts.com, ereplacementparts.com, and genuinereplacementparts.com). Will be instrumental in defining the analytics roadmap and driving visibility to KPIs across the organization. Works closely with cross-functional teams, including Marketing, Technology, Operations, and Finance to build ad hoc analysis and identify growth opportunities and improve our overall business performance. Will oversee pricing recommendations and decisions, as well as insight driven recommendations related to site optimization and merchandising. Will be a key contributor to the development of strategic business cases across the team.
A Typical Day
Dashboarding & Reporting
- Develop and maintain dashboards, reports, and models to monitor key performance indicators (KPIs) for the business
- Produce actionable reports and insights, provide recommendations on areas of improvement, and determine root cause(s) of business problems
Insights & Analysis
- Support strategic initiatives by providing data-driven insights, scenario modeling, and risk analysis
- Analyze customer data, sales trends, and website performance to support decision-making and identify opportunities for growth and optimization
- Assist in the development of business cases for new initiatives, including financial modeling and ROI analysis
- Identify and recommend optimization strategies for key business processes, including pricing, personalization, and customer service
Define Analytics Roadmap
- Collaborate with leadership to define the analytics roadmap
- Advocate the use of BI software and demonstrate to non-technical audiences
- Manage a database developer to create queries for ad hoc analysis and BI integration
To Land This Opportunity
- Bachelor’s degree in Business, Statistics, Finance, Economics, Data Science, Computer Science or a related field
- 5+ years of experience in business analytics, preferably in an eCommerce or D2C environment, consulting or finance
- Proficiency in data analysis tools and software (e.g., SQL, Python, R, Tableau, Google Analytics).
- Experience managing BI software(s) and developing and implementing reports and dashboards
- Familiarity with financial modeling and business case development
- Experience with advanced analytics techniques (e.g., predictive modeling, machine learning).
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
- Strong understanding of customer behavior, digital marketing, and eCommerce metrics.
- Demonstrated ability to translate complex data into actionable insights and business recommendations.
Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
