At Center, we’re building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.
The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.
Why Center?
Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to thrive and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN.
As the Manager of Deployments at Center, you will help us build and scale our deployment processes and customer facing Deployment team(s). This role must be able to balance the leadership of 6 – 12 individual contributors, focus and achieve short term goals while helping the CX leadership team set the long-term strategy for scale and customer success.
As the Manager of Deployments, you will report to the Sr. Director, Deployments and manage day to day operations and escalations of your team. You will partner cross functionally across Center teams to continue to build a world class Deployment experience and exceed our clients’ expectations. Although Deployment is your primary focus you will sit on the Customer Experience Leadership team and play a role in supporting and enhancing Customer Success at all points in the customer’s journey.
You Will Have the Opportunity To:
- Assist with Developing best practices for new customer deployments to drive high rates of product adoption for maximum value realization
- Assist in supporting efforts to scale Center deployments with a low touch approach and digitization while still offering world class customer service
- Manage the daily operations of the Deployment team including focus on customer experience, completing projects timely and successfully, ensure operational excellence through data hygiene, consistently review data against target KPI’s
- Hire, motivate, and lead the Deployment team - communicating clear expectations and performance feedback and providing coaching and mentoring to build an engaged, productive, and highly motivated team
- Leverage data analysis and problem-solving skills with an eye towards process improvements and performance while our product offerings continue to grow
- Promote a team-building environment with a focus on cross-functional partnerships to maintain high morale and increased productivity
What You Will Bring to the Role:
- Experience leading the business deliverables and strategic priorities for Customer Success functions
- Experience building process to balance scale and customer satisfaction
- Strong track record of building and leading high performing teams to achieve high customer satisfaction ratings
- A customer-centric perspective with excellent listening and problem-solving skills
- Analytical mindset and ability to efficiently problem solve every-day challenges - ability to read and understand data, build reports on established program metrics and ability to extract meaningful insights to make informed decisions and recommendations.
- Able to work effectively with cross-functional teams and personnel at varying levels within Center and customer organizations
- Proven ability to execute strategy from the inception stage to rollout
- Ability to assist management in developing overall strategy and objectives while coordinating day to day operations
- Ability to deliver results in a high-pressure, deadline-driven environment
- Excellent presentation skills and strong written communication skills
- Solution oriented with a strong track record of innovation and business acumen; knows how businesses work and is knowledgeable in current trends
- Moves beyond traditional ways of doing things; pushes past the status quo and continually assesses the market potential of an innovative idea or solution. Tries multiple, varied approaches to innovative ideas and builds excitement in others to explore creative options
- Ability to learn and adapt to new technologies and principles.
- Bachelor's degree in business or a related discipline, or a combination of education and related experience
- Ability to travel as needed (less than 10%)
Personal Attributes:
- Passion for the customer
- Organized and able to self-manage your time commitments and deliverables
- Fast learner, with an open mind, and a team-oriented mentality
- Accountable to your team & your customers
- An entrepreneurial spirit: flexible and willing to pitch in where needed
- Ready to have fun, keep perspective and be part of an amazing team
Why Center?
· Backed by the co-founder of Concur
· All team members have the opportunity to make a critical impact at an early stage business
· An experienced management team that understands the space and knows how to build high performing teams
· Ownership through stock option grants
· Competitive base salary compensation package
· Comprehensive health insurance plan
· Flexible, self-managed PTO policy
· 401k program
· Great co-workers and a collaborative team that is passionate about helping every business to get the most out of every dollar they spend!
Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
