Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Okta’s Knowledge, Online Support and Communities team is seeking a Knowledge Management(KM) Manager to lead the KM team, developing and executing on KM strategy within the Global Customer Acceleration and Support organization. This role will be key in the implementation of a KM framework that will empower both employees and customers. The KM team handles internal and external content including Okta help, knowledge bases, known errors, and more. This content is essential in enabling people to do their jobs without needing to contact support, and in enabling support, sales engineers, customers, and partners to efficiently discover information.
The Knowledge Management Manager will partner with the Senior Director, Knowledge, Online Support and Communities and their leadership team to lead a group of Knowledge Management professionals, drive strategy and vision for the KM program. This role will develop, manage, and scale key initiatives, processes, and operations across the KM team. The ideal candidate possesses deep KM experience in Customer Support with proven implementation of KM programs. You are always ready to roll up your sleeves and dig into details to assess business needs and identify gaps. Collaboration, cultivating strong partnership between teams and key partners, and championing operational efficiency - all with a positive attitude - are crucial for success in this role.
Your Responsibilities:
Your Responsibilities:
#LI-MM1 #LI-REMOTE
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as an Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
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