The Customer Success team are trusted advisers to our customers with a core focus on helping customers realize value with their LinkedIn solutions. LinkedIn Talent Solutions empowers HR teams globally to hire, nurture and grow their talent teams by connecting our intelligence of the world of work and professionals to companies’ hiring and learning goals.
As a people manager, you will oversee a dynamic group of high-performing Customer Success Managers (CSM) dedicated to delivering exceptional post-sale implementation and advisory services for hiring clients across Southeast Asia. You will play a crucial role in executing our strategy to enhance customer engagement and drive the adoption of LinkedIn Talent Solutions.
Your responsibilities will include leading and mentoring your team to ensure effective implementation and advisory services, maximizing client satisfaction and value realization from LinkedIn Talent Solutions. You will develop and execute strategies that drive customer engagement and the adoption of our offerings through consulting and educational services. Close collaboration with sales and internal stakeholders, including product teams, project managers, and service delivery teams, will be essential to align customer needs with our solutions.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Responsibilities:
- Lead a team of CSMs in delivering post-sale advisory and consultative services to our talent solutions customers.
- Hire and develop individual contributors and design programs to develop and transform our team's talent and vision.
- Demonstrate leading with diversity, inclusion and belonging for self, teams, and stakeholders in an action-oriented manner.
- Provide the team with thought leadership, coaching, and constructive feedback through meaningful 1:1s, performance appraisals.
- Build and maintain a strong team through both external hiring and internal talent/skill development.
- Partner closely with sales leaders in prioritizing key initiatives to maximize customer success and support business goals.
- Drive key customer engagements and becomes a go-to leader for executive customer conversations.
- Utilize LinkedIn, client, and other data to derive insights and use these to ensure that team goals related to implementation, account improvement, and new product rollouts are tracked and achieved.
- Effectively communicate initiative's impact to key stakeholders
Basic Qualifications:
8+ years of overall experience in Customer Success, Account Manager, Consulting Manager, or similar role within the SaaS space along with People Management within a similar region
Preferred Qualifications:
- Experience in the SAAS/HR industry is preferred.
- Excellent organization, project management, and time management skills
- Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
- Is well versed with basic principles of diversity, inclusion and allyship and is keen to be a lifelong learner in this area.
- Self-starter and purpose-driven, thriving in a fast-paced and demanding environment.
- Strong ability to derive insight from data and build actionable strategies based on analysis.
- Excellent consulting, discovery, listening, and communication skills, demonstrated by the ability to establish working relationships at all levels at the client side, including C-level.
- Excellent verbal and written communication skills.
- Demonstrates creativity and innovation in approaching problems and can rally teams behind solving complex problems and managing key projects to move the business forward.
- Excellent analytical, problem-solving, and decision-making skills, applied with a solution-focused attitude.
Suggested Skills:
- Talent Management
- Problem Solving
- Cross Functional Collaboration
- Stakeholder Management
- Strategic Thinking
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