Wilsonart Overview
Headquartered in Austin, Texas, Wilsonart is a world leading manufacturer and distributor of engineered surfaces with approximately $1.4b in annual revenue and a global workforce of more than 4,500. Wilsonart surfaces are used in the office, education, healthcare, residential, hospitality and retail markets. Wilsonart, operating under the Wilsonart®, Resopal®, Polyrey®, Arborite®, Laminart®, Bushboard™, Mermaid™, Shore®, Ralph Wilson®, KML®, NewLeaf®, Wetwall®, Durcon® and Technistone® brands, manufactures and distributes High Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and Edgebanding and other engineered surface options. Wilsonart does business in more than 100 countries with manufacturing operations in North America, United Kingdom, France, Germany and Czech Republic.
Positioned for Future Growth
An extensive global manufacturing footprint, state-of-the-art process technologies, and scalable Global distribution capabilities provide a meaningful competitive advantage with excellent brand recognition and a reputation for product innovation and superior service which allow for strong and stable margin performance and robust cash flow conversion. We have a strong Wilsonart culture and an extremely talented employee base as well as a dedicated and invested core Executive Leadership Team.
Our History
For more than 60 years, Wilsonart has honored our founders' promise to provide our customers with industry-leading products and service. In November 2012, Wilsonart became a new, independent Wilsonart when Clayton, Dubilier & Rice ("CD&R") and Illinois Tool Works Inc. (NYSE: ITW) completed a transaction for the sale of ITW's Decorative Surfaces business unit. CD&R acquired a majority stake in the new freestanding business and ITW retained an ongoing ownership stake.
Founded in 1978, Clayton, Dubilier & Rice is a private equity firm with an investment strategy predicated on producing financial returns through building stronger, more profitable businesses. The Firm’s partners and advisors include a combination of skilled investment decision-makers and seasoned corporate leaders from major global enterprises. Since inception, CD&R has managed the investment of more than $18 billion in 56 businesses with an aggregate transaction value of approximately $90 billion. The Firm has offices in New York and London. For more information, please visit http://www.cdr-inc.com/.
Our Mission and Values
Wilsonart is driven by a mission to create surfaces people love, with service you can count on, delivered by people who care. Wilsonart is driven by providing beautiful, hard-working, on-trend and high performing engineered surfaces for whatever you need to cover. For decades, our companies worldwide have given designers and builders the right tools for the job, no matter how specialized. Today, we bring you a portfolio of solutions, both decorative and functional, that spans retail, hospitality, healthcare, education, office, and institutional applications.
Service You Can Count On.
Wilsonart is dedicated to getting our customers what they want, when and how they want it. From a North American fleet of trucks, to strategically located distribution centers around the world, we can service the globe with our expanding range of products and services.
People Who Care.
Over 4,500 people strong, Wilsonart is made up of dedicated people who care about doing the right thing, every day. Whether it’s making a flawless sheet of high-pressure laminate, volunteering at a community house raising or sourcing sustainable materials, Wilsonart people care deeply about what they do, who they do it for, and how they do it.
Position Overview:
This managerial role is responsible for overseeing the team accountable for creating all shipping paperwork packages and freight scheduling for SWR LTL / FTL and FedEx shipments departing the Temple factory. Additionally, this position leads weekly fulfillment status meetings with major Wilsonart OEM customers such as VT Industries, Herman Miller, Haworth, Steelcase, and HON. This position will also be responsible for the management and leadership of the Temple Customer Service function. Considering this leadership role is customer-facing, a successful candidate will be effective at problem-solving, possess excellent written and verbal communication skills, and have a mindset for continuous improvement.
Essential Duties and Responsibilities:
- Lead and coordinate activities for shipping staff, ensuring all shipments achieve on-time departure.
- Establish and attend routine meetings with key customers within the company.
- Lead productivity and inventory strategy meetings with key customers.
- Collaborate closely with the commercial team regarding customer requests and root cause analysis.
- Measure and report fill rate data for key customers on a timely basis, leading root cause analysis for any discrepancies below customer expectations.
- Oversee the status and communication of the Grand Rapids, MI forward-deployed inventory for Herman Miller, Haworth, and Steelcase.
- Manage Dayforce timekeeping for team members.
- Capture, record, and prepare various KPI reports.
- Provide input and/or conduct employee reviews.
Knowledge, Skills, and Abilities:
- Ability to manage multiple priorities in a fast-paced environment with a high level of accuracy.
- Proficient in utilizing MS Office.
- Working knowledge of System 36 and Infor.
- Ability to work independently and collaboratively with a team.
- Excellent written and verbal communication skills.
- Ability to gain and retain product knowledge.
- Sound decision-making ability.
- Ability to train and coach team members.
- Knowledge of Wilsonart products.
Education and Certifications:
- Bachelor’s degree in Business Management, Supply Chain, or a related field. An equivalent combination of education and experience will be accepted.
- 5+ years of experience in customer service, including 2+ years leading a team in a similar environment.
Preferred but Not Required:
- Experience with Wilsonart products.
Working Conditions:
Physical Requirements: Sitting in a comfortable position with frequent opportunities to move about. Examples: executive, management, and secretarial positions.
