Manager CSS
Are you a driven leader with a passion for quality and customer satisfaction? Do you have experience leading teams and optimizing processes? If so, we are looking for you!
About the role
As Manager CSS (Customer Services Success), you will ensure a seamless customer journey, from onboarding to offboarding. You will lead the CSS team and oversee quality management within our company. You will collaborate closely with different departments to ensure clear, efficient, and customer-focused processes.
Your responsibilities
Designing, communicating, and reporting on all CSS processes.
Ensuring pre-sales and post-sales arrangements are executed effectively.
Managing the customer complaints process and improving client relationships.
Overseeing sales order management to ensure timely delivery.
Maintaining our quality management system (ISO9001).
Managing vendor relationships to maintain our preferred status.
Leading, coaching, and developing the CSS team.
What you will do
Regular meetings with departments like Sales, Finance, and (C)ISO to keep processes aligned.
Setting up and managing project management flows.
Ensuring smooth customer onboarding and accurate order processing.
Documenting and maintaining quality processes in our systems (e.g., YICE or GitLab).
Organizing and performing internal audits.
Motivating and supporting your team in both technical and personal growth.
