Manager, Content Operations

We're looking for a Manager, Content Operations to join us and take our operations for product documentation, customer education services and internal enablement to the next level. Use your experience leading operations in an enterprise SaaS company to help design and implement a world-class business model that supports both monetized and free education and content offerings.

As a successful Manager, Content Operations, you will lead a team of operations and technical specialists in building and implementing an operations plan that supports the success of Procore’s Customer Education and Product Documentation Team. Based on proven experience, the Manager, Content Operations needs to build solutions that support content release management, go-to-market motions for monetized offerings, internal processes for content development and delivery, technology management, and collaborative models for working with other Procore content teams.

This role can be based remotely from any US location or in our Carpinteria, CA, Tampa, FL or Austin, TX office. We’re looking for candidates to join our team immediately!

What you'll do:

• Strategic planning: Use discovery and strategic insights to construct a plan and roadmap that defines operational goals and objectives in support of the overall business.
• Leadership: Lead, develop and mentor a team of project managers, content engineers and operations specialists.
• Execution: Own and execute the implementation of operational solutions that deliver measurable value - this includes metrics, reporting, ongoing internal projects, change management and adoption.
• Ongoing Optimization: Continue to identify operational opportunities for the business to improve and add them to the work plan and address them accordingly.
• Metrics Driven: Ensure all operations solutions deliver measurable value that is demonstrated and impactful.
• Operations Expertise: Apply best practices and expertise from your operations leadership experience to create solutions that support education, content and enablement services for processes such as: content release, lab deployment, student enrollment, certification management, commercial education GTM and other standard education and content business requirements.
• Project Management: Leverage team resources and contractors, as needed, to provide project management support to internal team projects.
• Proactivity: Independently own the operational well-being of the organization by identifying areas that need support and implementing best practices and solutions with minimal direction. Take ownership of all situations that benefit from an operations solution and up-level them.
• Internal operations: Provide structure and continuity to daily operations of the Content Leadership Team and ensure their work is supported efficiently and effectively.
• Processes: Measurably optimize processes and improve management of systems.
• Budget and Vendor Management: Work with vendors, contracts and budgets to maintain financial oversight.
• Up to 10% travel

What we're looking for:

• 3+ years of proven success leading an education, content or similar operations team, ideally in an enterprise SaaS company.
• Strong skills in strategic planning, process development and operations planning.
• Ability to delegate responsibilities while maintaining organizational control
• Proficiency in conflict management, escalation and negotiation
• Knowledge of business software and an aptitude for learning new applications

Base Pay Range $113,560 - $156,145. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.