Manager - Collections

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Job Summary:

We are seeking a highly motivated and customer-oriented Collections resource to join our team in Bengaluru. The ideal candidate will be responsible for handling the end-to-end field collections portfolio for south region.

Job Responsibilities:

• Ensuring optimal collection results with timely submission of invoices and tracking the movement as per customer payment process.
• Collaboration with internal stakeholders such as revenue, sales, operations to streamline processes and resolve complex cases. Coordination with revenue team to facilitate closure of billing gaps (including reco) for expediting processing of payments. Coordination with sales team to pursue and push for closure of pendency’s that are to be led by sales for closure.
• Coordination with sales team to pursue and push for closure of pendency’s that are to be led by sales for closure.
• Assessing potential risks associated with debt recovery.
• Regular one-to-one meetings with customers and developing PR skills with customer.
• Adhering to payment collection goals and DSO targets
• Applying collection policies and procedures to avoid excessive outstanding credit.
• Focus on Maintaining Good Client relationship.
• Timely escalations on overdue accounts.
• Following deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Leading Bangalore and Hyderabad (including any new market within the same region); thus, one should be open for travel.

Eligibility Criteria:

• Bachelor’s degree in finance, accounting, or a related field.
• This is an individual contributor role seeking proven experience in Field Collection with 7-10 years’ relevant experience.
• Should be well versed with local languages and is open for travel.
• Experience with accounting software such as Tally and General Ledger and advanced knowledge of MS Excel.
• Excellent Verbal and written communication, negotiation and problem-solving abilities.
• Knowledge of regulatory requirements and legal frameworks related to debt recovery.
• Ability to work on strict deadlines.
• This is a hybrid role (3 days work from office) based at our office in Bengaluru (Brookfield Main Road, Whitefield).

Being you at Sinch:

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

Are you ready? Join us on our journey!

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development