The Manager Cloud Automation is responsible for leading a team of DevOps Engineers globally, focused on developing automation, tooling, and processes essential for maintaining compute infrastructure. The role involves managing the design, development, and operations of automation systems to reduce manual work and ensure highly available, secure, and compliant compute services.
Key responsibilities include collaborating with global teams, senior leadership, and internal stakeholders to define service strategies and roadmaps. The manager will also recruit and develop talent, ensuring the team continuously delivers on automation goals. The role requires strong leadership, technical expertise, and the ability to foster a learning culture, with opportunities for career development and exposure to cutting-edge technology. Additionally, the role may occasionally involve customer interactions, providing insights into client needs and challenges.
The manager will also oversee critical operational pipelines such as security scanning, compliance, patching, and software deployments.
People Management
- Monitor and assess employee performance, including appraisals.
- Organize necessary training/coaching programs to maintain and enhance performance (PDPs, PIPs).
- Implement HR best practices based on company and industry standards.
- Hold regular team meetings to update employees on company strategy, business plans, goals, and HR initiatives.
- Handle team administration:
- Assist finance with overtime and shift allowance reporting.
- Provide information for HR services such as service letters.
- Organize staff welfare activities and ensure regulatory compliance.
- Address ergonomics and IT equipment needs of staff.
- Foster a collaborative work environment and address employee concerns or conflicts proactively.
- Work with leadership on strategy, policy creation, and team operations.
- Support recruitment, headcount planning, and onboarding of new team members.
- Drive initiatives to improve technical skills, personal development, and team productivity.
Operational Management
- Oversee the design, development, and operations of a DevOps team.
- Collaborate with the team, global peers, and leadership to identify and deliver solutions for new features and functionality.
- Help define the service strategy and roadmap.
- Provide technical leadership and expertise.
- Recruit and build a strong DevOps team.
- Co-own and manage critical operations pipelines, including security scanning, compliance, patching, and deployments.
Technical Skills
- Strong customer-facing support and fault resolution.
- Experience with Azure infrastructure, Azure DevOps, and Azure Pipelines.
- Skilled in setting up CI/CD pipelines for zero-downtime deployments.
- Familiar with Docker, Kubernetes, ARM, and Terraform.
- Scripting with PowerShell and Bash; knowledge of Azure Policy and Governance.
- Experience with code quality and security tools (SonarQube, Checkmarx, etc.).
- Hands-on with automation tools (Azure Pipelines, GitHub Actions, Jenkins).
- Strong leadership in coaching teams and driving Agile practices.
- Consulting and stakeholder management skills.
Personal Abilities:
- Strong time management and ability to meet deadlines.
- Effective in international, multi-disciplinary teams.
- Adaptable, problem-solving, and capable of leading remote or on-site teams.
- Excellent communication, organizational skills, and a team player with a can-do attitude.
Experience:
- Mandatory
- Have extensive experience in the provision of 24x7 cloud computing services or enterprise software support, in the region of 15 years.
- Significant proven experience in managing multi-discipline, globally diverse teams, in the region of 10 years.
- Strong experience of leading a team with multiple levels of hierarchy beneath them, in the region of 5 years.
- Value Add
- Experience in ITIL, ISO, or a similar service delivery framework.
- Experience in the provision of cloud computing services or IT service delivery.
- Managed a 24x7 team and/or team with On-Call option.
Qualifications:
- A University degree, or equivalent professional qualifications, in software/system engineering or IT operations is essential.
- ITIL qualifications would be useful but are not mandatory.
- Scrum master or PRINCE2/PMP certification would be useful though not mandatory.
- Vendor provided technical certification (CCNA, OCP, MCSA, etc.) would be useful though not mandatory
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
