60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.
We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change.
We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance.
By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.
We are a fast-growing, mission-driven, B2B company working with the world’s leading impact investors, companies, foundations and nonprofits who are looking to create positive social impact. If you're similarly passionate about ensuring the voice of end consumers are incorporated in decisions about them, we're looking for a Manager to join our Client Services team.
The Manager, Client Services will have the opportunity to interact with some of the most exciting organizations – foundations, investors, corporations, nonprofits and enterprises. They will contribute to strengthening our client relationships through high quality project delivery, improving our project teams’ experience and efficiency, and growing our business by supporting through new sales.
More specifically, the Manager will:
First and foremost, you bring compassion and dedication to this work because it matters to you. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigor, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are eager to change the status quo, and know the value of being a part of an effective team. You take pride in enabling the best work of others.
We also expect that most candidates will have had the following experiences / attributes. If your experience set differs, but you think you’re the right person for the job, say that in your application.
Mandatory Requirements:
Preferred but not mandatory requirements:
Deadline: Candidates are encouraged to apply early, as applications will be reviewed on a rolling basis.
Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range for this position is KES 7,000,000 to 9,400,000 annually.
Location: Nairobi, Kenya
About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.
We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.
Extra Perks: Please note these benefits are only offered to full time employees. We have an unlimited leave policy and a monthly recharge day, on the first Friday of each month. We are a globally distributed team and you’ll get the chance to work with colleagues from around the world.
Want to get to know us a little better?
> Sign up to receive The Volume, our monthly collection of things worth reading.
> Visit our website at 60decibels.com.
> Read about our team values here.