Manager, Change Management

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

The Change Management team is responsible for leading the implementation of change management initiatives including creating roll out and communication plans, preparing impact analyses, supporting employees, collaborating with stakeholders, monitoring progress, and identifying risk mitigation tactics. 

This role will support the creation of repeatable process and delivery of large-scale projects that improve processes, provide efficiency, and support business growth activities. Additionally, this individual provides support to the Vice President, Operations and President, LiftOne on developing and leading through execution of the strategy for the LiftOne organization.

This position will report to the Vice President, Operations for LiftOne.

Essential Functions

Developing Plans:

• Prepare impact analysis to evaluate the actual impact of changes
• Assess change readiness of the organization against proposed changes
• Create actionable deliverables and plans that address all aspects of change, including communication, implementation, and analysis
• Prepare risk mitigation tactics and processes
• Support the design, development, delivery and management of key change management milestones and communication
• Provide project management support to the change management methodology to major programs within the LiftOne Organization
• Work with project managers, steering committee team members, and related stakeholders to align changes with corporate goals and desired program outcomes
• Responsible for helping with content creation of sustainable playbooks/frameworks
• Integrate change management activities into the project plan

Monitoring and Tracking Progress:

• Identify and manage anticipated and persistent resistance
• Ensure that employees are engaged and supported during the transition to new changes
• Monitor progress and make adjustments as needed by identify follow up activities and driving communications
• Provide regular status updates to project and executive steering committee team members
• Prepare and support ongoing organization wide communication needs
• Analyze and prepare reports to help companies understand what is working and what is not
• Demonstrate the ability to think critically and analytically and employ strong communication, negotiation, and conflict resolution skillsets.
• Define and measure success metrics
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities for change management lead(s).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

Required:

• 5+ years of professional experience with, 5+ years of change management and 3+ years of project management experience required
• BS is preferred
• Exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business
• Team player comfortable working with people from diverse cultural backgrounds, within a cross-border/virtual team environment
• Certified Project Management Professional (PMP) or Certified Change Management Professional (CCMP) is preferred
• A willingness to embrace change, to keep an open mind
• Willingness to Travel when needed

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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