Manager – Business Process & Risk Control

Get to Know our Team: 

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

The Opportunity:

As a Business Risk & Control Assistant Manager, you will be working closely with the stakeholders from multiple departments with respect to risk management throughout the business. You would be expected to navigate effectively up and down various levels within various departments to understand and design the business processes and internal controls to ensure overall compliance and appropriate business risk management, and to maintain internal controls environment and the quality of business process and control documentations. This role will require you to have a strong big picture focus but be able to zoom in and out of the details to ensure you understand the processes fully.

This role is based in Bangkok, Thailand; and is a great entry point for someone keen to have an extensive career with one of the world’s leading travel brands

In this Role, you'll get to: 

• Analyze (and/or design) business processes and other business compliance topics to identify risks and control weaknesses
• Identify controls that are currently in place, as well as any control gaps, based on identified risks
• Provide guidance and support to your business partners (e.g., process owners) in designing and implementing appropriate controls to strengthen control environment and mitigate risks
• Assist in the implementation of, and ongoing compliance with the SOX, COSO, ERM Framework
• Assist with process and control documentation by collaborating with process owners and control performers
• Develop and maintain comprehensive documentation including flow charts, process narratives and risk and control matrices, segregation of duties matrices and any others required
• Maintain adequate internal control environment
• Co-ordinate with audits for both Internal and External audit teams
• Co-ordinate and support Group Risks and Controls team on the risk management and internal control enhancements
• Support Internal and External audit teams to ensure that remediation plans are implemented on a timely basis for any deficiencies found
• Research and understand all relevant compliance regulations to ensure process owners are aware of anything that could impact them

What you'll Need to Succeed:

• A minimum of bachelor’s degree preferably in Accounting or Finance
• Excellent knowledge of auditing various business operations and risk-based auditing attained through minimum of 4 years of progressive work experience
• Thorough understanding of internal control concepts (e.g., SOX & COSO) and experience in applying them in various business areas/functions
• Certified Internal Auditor (CIA) designation highly desirable
• Previous experience in risk management and internal control; experience in setting up and operating Enterprise Risk Management a plus
• Proven success in improving risk management, preferably in a fast-moving eCommerce environment
• Ability to work independently, productively, and part of a team
• Strong Communication Skills with fluency in English (other languages would be a plus)
• Proficiency in MS Offices (Word, Excel, PowerPoint) and Visio
• Finance experience preferred, E-commerce or travel industry experience a plus

It's Great if you have:

• High level of integrity is a MUST
• An eye to spot control gaps with an intuition of risk prioritization
• Curious, creative, and innovative, particularly in design proper controls without stifling the business growth
• Flexibility to adapt to an ever evolving and dynamic work environment
• Self-starter skills with strong sense of responsibility
• Quick thinking and confidence in decision-making
• Process, problem solving and action orientated mindset.
• Good analytical skills with strong attention to detail
• Strong communication and relationship-building skills
• Professional “get it done” attitude and work ethic
• Fast learner

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