Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a
Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
Veeva Link envisions building connected data applications to improve research and patient outcomes. Link TrialBase is a product that optimizes protocol design with reliable, competitive clinical protocol design intelligence.
As the Manager Agile Operations, you will be the go-to person for all questions about the data operations regarding Link TrialBase. You will interface with product management, central data operations, software engineering, data science, data governance, and quality control teams.
To thrive in your role, you have an academic background or working experience in operations in a big tech company or a hyper-growth company. You work agile with a high degree of autonomy to drive customer success. Additionally, you are familiar with driving continuous improvements and processing excellence and are a leader who can motivate large teams to go above and beyond. You communicate effectively with stakeholders and can deliver high-quality results within a tough timeline. You are comfortable working remotely in an international environment.
We care about a great cultural fit. You should enjoy working at speed in multicultural teams. If you are excited about data, Life Sciences, and working for a fast-growing tech company, we are the optimal fit.
What You'll Do
- Build a dynamic, proactive, and high-performing team
- Optimization of processes and development of best practices
- Steering of meaningful KPIs to drive performance, such as efficiency and quality
- Ensure high data quality and drive quality improvements initiatives by e.g., use of root cause analysis
- Track and report on task progress and throughput
- Cross-collaboration with other internal teams to ensure customer success
Requirements
- 3+ years of experience managing and developing large-scale teams
- Comfortable working in a fast-paced environment with multiple stakeholders
- A high degree of autonomy and agility and a proven track record of delivering customer success
- Experience in developing scalable processes and fostering best practices
- Experienced people manager with a proven track record of building dynamic and high-performing teams
Nice to Have
- Master’s degree, MBA, or PhD
- Lean six sigma certification
- Exposure to software or life science industry
Perks & Benefits
- Opportunity to work in a diverse and international workspace
- Personal development budget
- A significant contribution to the pension fund
- Life insurance
- Fitness reimbursement
#RemoteBulgaria
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
