For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.
While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.
We’re growing fast, in both headcount and revenue, and we’re looking for a Manager, Account Management. This position will report to the VP, Account Management. This is an excellent opportunity to lead our US AM team to maximize annual recurring revenue and ensure customer retention and overall account health.
You will be responsible for:
- Leading the team with a focus on doing what’s best, not what’s easiest
- Oversee the team’s readiness, execution, and results measured by ARR retention and growth
- Identify key predictive indicators and trends in customer experience and health metrics
- Own, develop and drive proactive customer retention and expansion strategies
- Accurately forecast churn, pipeline and net revenue retention of US AM team
- Identify, build and implement processes and procedures that drive the effective and efficient operation of the team
- Lead the ongoing effort to educate, inform and influence peers and team about the marketplace and what Workable must do to be successful
- Become expertly familiar with the challenges our customers face in the talent acquisition, employer branding and employee management space to contribute to new product and service offerings
- Optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
- Maximize the effectiveness and utilization of AM tools
- Act as a point of escalation for complex negotiations and supporting the team with deal structures that maximize revenue for Workable and value for the customer
- Embody and promote Workable’s values: Drive initiatives and programs to align and support a positive, diverse and inclusive corporate culture
Requirements
- 7+ years of Customer Success/Account Management experience within a fast-paced startup/ SaaS company required
- Proven success exceeding both expansion and retention targets
- Strong leadership capability with proven experience building and managing dynamic, collaborative, and high performing teams
- Provide continuous mentorship and development of the team which includes recruiting, hiring, and training new AM Leaders and AMs
- Experience managing and negotiating a wide range of customer accounts, from SMB to enterprise
- Demonstrated ability to build strategic and operating plans for an Account Management department for long-term scale to include defining and optimizing processes
- Strong empathy for customers combined with a passion for revenue and growth
- Highly collaborative and able to build strong cross-functional partnerships with Sales, Marketing, Product, and Finance
- Demonstrated ability to learn new products, develop functional knowledge and apply new skills in a high paced environment
- Highly organized with strong interpersonal and leadership skills
- Strong written and verbal communication skills, ability to articulate and sell a vision internally and externally
- Strong execution skills that drive action and accountability
- Detail-oriented with the ability to set priorities and be flexible in a changing environment
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:
- 💼 Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure.
- 💰 Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
- 📱 Stay Connected: Cell phone reimbursement for seamless communication.
- 🛠️ Work in Style: Apple gear provided to set you up for success.
- 🌴 Recharge & Relax: Generous PTO because we believe in work-life balance.
- 💡 Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.
Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.
