Manager, Account Management

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

The Manager of Account Management drives revenue growth and expands market share for our products within the existing Bloomerang customer base. By leading the Account Management team and implementing strategic expansion sales initiatives, the Manager ensures that our nonprofit clients maximize the value of our software solutions. They will ultimately help our customers achieve their fundraising and engagement goals while contributing to the company's continued success.

The Manager of Account Management is someone who possesses a strong blend of strategic thinking, leadership, and a results-oriented mindset. They should have a track record of successful sales management, (particularly in expansion sales to existing customers) while demonstrating their ability to meet or exceed sales targets. While experience in the SaaS industry or donor management software is valuable, we are open to candidates from diverse backgrounds who bring a deep understanding of customer engagement, exceeding daily KPIs and a keen analytical approach.

What You Will Do

• Lead and manage the Account Management team. Providing guidance, coaching, and mentorship to ensure they are equipped to successfully expand sales within the existing customer base.
• Develop and implement strategies and action plans focused on identifying opportunities and closing deals with existing customers to achieve expansion sales targets.
• Build and maintain strong relationships with existing customers, identifying upselling and cross-selling opportunities, and collaborating with the marketing team to develop effective customer engagement strategies.
• Oversee the expansion sales process from identifying opportunities to closing deals, and ensuring the team follows established best practices and processes.
• Utilize SFDC, Outreach and Gong analytics to identify trends, opportunities, and areas for improvement, and tracking progress toward expansion sales targets. Provide regular performance evaluations and feedback to team members to ensure continuous improvement.

What You Need to Succeed

• Sales Leadership: Proven experience as a Sales Manager, with a track record of consistently meeting or exceeding expansion sales targets with an existing customer base.
• Customer Engagement Expertise: Strong background in building and maintaining customer relationships, identifying upselling and cross-selling opportunities, and creating effective customer engagement strategies.
• Data Analysis and Strategy: Proficiency in utilizing SFDC, Gong, and Outreach data analytics and sales reports to make data-driven decisions, optimize sales processes, and drive strategic expansion sales initiatives.
• Team Leadership and Development: Demonstrated ability to lead, mentor, and coach a sales team, fostering a motivated and collaborative team culture that consistently delivers results - including daily monitoring of KPIs and SFDC dashboards.
• Curiosity & Initiative: Willingness to dig in with a customer or rep to understand the situation and find a path forward.
• Drive to win: Always seeking a path to deliver 100%+ for the team.

Nice to Haves But Not Required

• SaaS Industry Experience: Prior experience in the SaaS industry or related software solutions, particularly in account management or expansion sales, is a valuable asset.
• CRM Proficiency: Familiarity with Customer Relationship Management (CRM) software and sales analytics tools can streamline sales processes and data analysis.
• Market Research Skills: Skills in conducting market research, understanding industry trends, and analyzing competitor offerings can provide a competitive advantage.
• Product Knowledge: A deep understanding of the donor management software and its features, allowing for more effective communication with customers and the product development team.
• Industry Understanding: A strong grasp of the nonprofit sector and donor management software, with the ability to leverage industry knowledge to drive expansion sales within the existing customer base.

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. 

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The base salary range for this position is: $79,000 - $119,000. As this is an incentive compensation role, there will be a base salary with annual on target earnings of $160,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States.  In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered