Managed Services Representative

What’s in it for you?

• Business Operations:
• Develop and oversee learning programs on the Mindtickle platform.
• Execute ad-hoc administrative tasks on the Mindtickle platform.
• Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.
• Foster strong relationships with other service teams.
• Ensure timely communication and updates to clients/internal teams throughout the project lifecycle.
• Provide Mindtickle administrative consultancy to customers


• Project Deliverables:
• Develop detailed process documents for each client's project.
• Create SOPs and reusable templates for Managed Services processes.
• Efficiently manage multiple projects simultaneously, adhering to SLAs.
• Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
• Communicate deliverables to clients/Internal team.
• Foster a culture of innovation to optimize work efficiency.

We’d love to hear from you, if you:

• Have strong verbal and written communication skills.
• Are proficiency in Project Planning and Time Management.
• Have 4-5 Years of experience in Customer support/services, Managed services, or IT platform administration roles.
• have an ability to thrive under tight deadlines and manage multiple projects concurrently.
• Are keen attention to detail and adeptness in comprehending problem statements.
• Have deep commitment to the accuracy of work and a strong focus on client satisfaction.
• Are a team player capable of collaborating with cross-functional teams to solve business and technical challenges.
• Are a quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.


Good to Have:
• Have Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
• have Familiarity with HTML