Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva is looking for a Managed Services Consultant who wishes to become an expert in our Commercial Cloud product suite and who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products, including Veeva CRM, Network, Vault, etc. Our customers are mainly from Latam. What You'll Do

Provide post-go-live System Consulting and Administrationsupporting for multiple clients.

Tier 2/3 troubleshooting and how to's

Consulting on best practices and overall solutions based on requirements.

Data imports and exports using APEX data loader

Ad hoc training of end-users and administrators.

Analysis and deployment of new product features.

Maintenance of production and sandbox environments. 

Adding/deleting/changing users, setting up security, changing territory and role hierarchy

Performing alignments

Creating reports, dashboards, and list views.

Interaction with Global Team in English

Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation.

Requirements

Excellent verbal and written communication skills (Spanish, English)

Strong desire to learn new things!

Ability to quickly understand client requirements and needs and articulate potential solutions

Excellent organizational skills and ability to deal with competing customer priorities

Ability to juggle and prioritize

Bachelor’s degree or equivalent relevant experience.

Proven ability to work remotely and independently in support of clients

Teamwork

Ability to develop long-term relationships.

Advanced Excel Skill

Ability to travel up to 20%

work in office a few days in Mexico City

Nice to Have

Experience with the CRM pharmaceutical industry

Technical Salesforce experience

Customer service or consulting experience with multiple client responsibilities

Large database management experience

SQL Skills

Veeva CRM experience/knowledge

Verbal and written communication skills in Portuguese