Managed Services Associate: QA (Technical)

What’s in it for you?

• Manage administrative tasks of multiple customers and projects simultaneously while adhering to timeliness, quality and schedule. 
• Gain a comprehensive understanding of client requirements, ensure timely communication and updates to customers
• Recognize and articulate the business value of our services.
• Act as the primary point of contact for both client and internal team communications for high-priority projects.
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
• Constantly learn and explore the Mindtickle platform, features and functionalities to discover more streamlined task execution methods.
• Collaborate seamlessly with clients, internal cross-team stakeholders to deliver innovative solutions to customers.
• Develop detailed statements of work for each client's project. Document progress for the team and future reference.
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
• Design, develop, and maintain robust and scalable test automation frameworks.
• Collaborate with developers and service teams to understand application features and create comprehensive test strategies.
• Write and execute test scripts using automation tools such as Selenium, Cypress, or similar.
• Ensure continuous integration (CI) of test suites into the CI/CD pipelines (e.g., Jenkins, CircleCI, etc.).
• Perform functional, regression, and performance testing of the platform or custom solutions.
• Debug test failures, report bugs, and work with the development team to resolve issues.
• Analyze test results, prepare test reports, and provide actionable insights to improve the platform's quality.
• Maintain and improve the test infrastructure to support scalability.
• Stay up to date with the latest industry trends and tools in automation and testing.
• Innovate and create reusable templates and best practices.
• Foster a culture of innovation to optimize work efficiency.

We’d love to hear from you, if you:

• Have Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Have minimum 2 years of experience in software testing, with a focus on automation in a SaaS environment.
• Are Proficiency in automation tools such as Selenium, Cypress, TestNG, JUnit, or similar frameworks.
• Are proficient in programming skills in Java, Python, or JavaScript.
• Are experience with CI/CD tools like Jenkins, CircleCI, or GitLab CI.
• Have hands-on experience with API testing (Postman, RestAssured, etc.).
• Have good understanding of Agile methodologies and the software development lifecycle (SDLC).
• Have knowledge of testing strategies for web-based applications and microservices.
• Have Strong problem-solving skills and attention to detail.
• Have Excellent communication and collaboration skills.
• Have an ability to thrive under tight deadlines and manage multiple projects concurrently.
• Are Keen attention to detail and adeptness in comprehending problem statements.
• Have deep commitment to the accuracy of work and a strong focus on client satisfaction.
• Possess a customer-centric and solution-oriented approach.
• Be the Mindtickle platform expert in the team to help address any queries and provide relevant recommendations to the team or customers.
• Be adept at Functional Testing, Performance Testing, and Usability Testing.
• Can prepare test plans, write and execute test cases, and analyze final results.
• Can manage defect tracking, analyze, report, and assist in enhancements.
• Can coordinate with the development team and project leads, and estimate the time required for testing.
• Are proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
• can Provide comprehensive technical testing and proofing of all course components; ensuring readiness for the launch.


• Good to have:
• Have an experience with performance and load testing tools like JMeter, Gatling, or BlazeMeter.
• Have Familiarity with security testing practices and tools (e.g., OWASP, ZAP, Burp Suite).
• Have an understanding of container orchestration with Kubernetes and experience testing applications within containerized environments.
• Experience working with version control systems like Git and in code review processes.
• Understanding of data-driven testing and the ability to manage complex data sets in tests.
• Familiarity with business metrics or KPIs tied to QA performance (e.g., reducing defect leakage, increasing test coverage).
• Exposure to AI/ML-driven test automation tools or frameworks (e.g., Testim, Mabl, or Functionize).