Managed Service Representative- QA

What’s in it for you?

• Manage administrative tasks of multiple customers and projects simultaneously while adhering to timeliness, quality and schedule. 
• Gain a comprehensive understanding of client requirements, ensure timely communication and updates to customers
• Recognize and articulate the business value of our services.
• Act as the primary point of contact for both client and internal team communications for high-priority projects.
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
• Constantly learn and explore the Mindtickle platform, features and functionalities to discover more streamlined task execution methods.
• Collaborate seamlessly with clients, internal cross-team stakeholders to deliver innovative solutions to customers.
• Develop detailed statements of work for each client's project. Document progress for the team and future reference.
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
• Innovate and create reusable templates and best practices.
• Foster a culture of innovation to optimize work efficiency.

We’d love to hear from you, if you:

• Have B.E or B.Tech or BCA or MCA degree.
• 2-4 years of experience in Managed Services or platform administration and and QA ( e-learning )
• Have an ability to thrive under tight deadlines and manage multiple projects concurrently.
• Keen attention to detail and adeptness in comprehending problem statements.
• Have deep commitment to the accuracy of work and a strong focus on client satisfaction.
• Possess a customer-centric and solution-oriented approach.
• Become the Mindtickle platform expert in the team to help address any queries and provide relevant recommendations to the team or customers.
• Be adept at Content Testing, Functional Testing, Performance Testing, and Usability Testing.
• Can exceed the quality of the project output in all parameters ensuring it particularly meets or exceeds the usability standards.
• Have prepare test plans, write and execute test cases, and analyze final results.
• Manage defect tracking, analyze, report, and assist in enhancements.
• Possess expertise in testing eLearning courses developed using technologies like HTML, Storyline 2/360, , etc.
• Be proficient in multi-device testing, eLearning compliance testing and accessibility testing.
• Can coordinate with the development team and project leads, and estimate the time required for testing.
• Can proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
• can provide comprehensive technical testing and proofing of all course components; ensuring readiness for the launch.
• Have knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
• Are familiarity with web development technologies (JavaScript, HTML, CSS) will be highly advantageous.