The Level 2/3 Help Desk Technicians are the first point for clients, combining empathy with technical expertise to resolve issues effectively.
Whether working remotely or on-site, technicians are the backbone of client support.
- Do you have a passion for IT and client service?
- Do you thrive on challenges and aim for growth?
- Are you looking to grow in your career?
If you're a team player eager to contribute to a client-centric, dynamic environment, please apply to this position.
Level 2 Requirements
- Microsoft based MSP software experience is a MUST.
- 3-5 years of hands-on advanced IT support experience.
- Strong skills in Office 365, Windows and Mac.
- iOS/Android familiarity a plus.
- Proficient in troubleshooting, networking and cybersecurity.
- Windows Server and Active Directory experience.
- Administrative proficiency in SharePoint.
- Azure Active Directory.
- Office 365, and/or Google Workspace.
- Ability to work in onsite, virtual, and cloud environments.
- MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
- Leadership, project management, and documentation capabilities.
- Strong client relationship management, needs assessment, and project management experience.
- Ability to work independently, with the Team, and assist junior Team members.
- Excellent communication and problem-solving skills.
- Associate degree minimum (in a computer-related field preferred); Bachelor's degree is a plus.
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YOU MUST be proficient in Microsoft based MSP tools.
- 3-5 years of hands-on advanced IT support experience.
- Administrative proficiency in SharePoint, Azure Active Directory, Office 365, and/or Google Workspace.
- Must be able to handle multiple clients at the same time - heavy volume of clients (our client has ~200 clients).
- Proficient in troubleshooting, networking, and cybersecurity.
- Windows Server and Active Directory experience.
- Ability to work in onsite, virtual, and cloud environments.
- MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
- Leadership, project management, and documentation capabilities.
- Strong client relationship management, needs assessment, and project management experience.
- Ability to work independently, with the Team, and assist junior Team members.
- Excellent communication and problem-solving skills.
SaaS Talent is more than just a recruiting company. We're your hiring, business development, and growth partner with 25+ years of experience in SaaS and Tech that helps SaaS and Tech startups scale and transform their business. We've worked with 100+ companies and helped them achieve their talent acquisition, recruiting and business development goals.
