About Us
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.
Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai.
The Opportunity
We are seeking a Machine Learning Scientist to join our advanced research team focused on Natural Language Processing and Conversational AI. This role is ideal for those with a passion for pioneering new models, architectures, and approaches to solve complex business problems. You will engage in long-term, green-field projects characterized by high ambiguity and significant innovation potential, differentiating this position from roles with more defined scopes and immediate product impact.
As a Machine Learning Scientist, your work will be foundational, setting the stage for future technologies and methodologies in our product development. This position requires a strong theoretical grounding in machine learning and NLP, as well as the creativity and research skills necessary to navigate uncharted technological territories.
About the Team
Our team is a dynamic mix of engineers, ranging from recent college graduates to seasoned principal engineers. Several team members have been with the company for over five years, witnessing and contributing to the significant evolution of our systems and the company's growth. Our engineers share a passion for a fast-paced work environment, emphasizing quality and fostering healthy competition.
In this role, you'll have the unique opportunity to work directly with principal engineers, the Director of Product, and other executives. This position offers high visibility within the organization, as it is central to a new product line that the company is heavily invested in. Your contributions will not only influence the immediate project but also the broader strategic direction of the company.
What you’ll do day to day
-
Research and Development: Conduct rigorous research and develop new approaches to machine learning and NLP that can eventually be transformed into scalable, production-ready solutions.
-
Model Innovation: Focus on creating novel models and architectural innovations to address emerging business needs, exploring areas not covered by existing solutions.
-
Solution Crafting: Work closely with our partners and product managers to understand their specific problems and develop tailored ML solutions to address these challenges effectively.
-
Domain Research to Production: Conduct domain-specific research that is directly applicable to our core business areas. Collaborate closely with Machine Learning Engineers to translate these research insights into robust, production-ready services that meet the stringent requirements of our production systems in terms of scalability, reliability, and efficiency.
-
Risk Management: Navigate the inherent risks and ambiguities of new research projects, developing strategies to mitigate potential setbacks in exploratory research.
-
Academic Collaboration: Engage with the academic community by attending conferences, publishing research findings, and staying connected with the latest research trends and breakthroughs in ML and AI.Strategic
-
Influence: Influence the strategic direction of our NLP and AI initiatives by providing expert insights and recommendations based on your research findings.
What you’ll bring to the role
-
Educational Background: A PhD or Master’s degree in Computer Science, Artificial Intelligence, or a closely related field, with a specialization in ML, DL, or NLP. The ideal candidate will have a strong background with about 5 years of relevant work experience. Applicants with significant or slightly lower experience are also encouraged to apply.
-
Research Experience: Extensive experience in ML and NLP research, demonstrated by a track record of peer-reviewed publications and active participation in the scientific community.
-
Technical Expertise: Profound knowledge of advanced ML techniques, especially in Python and frameworks like Pytorch, and TensorFlow.
-
Innovative Thinking: Ability to conceptualize new and effective approaches to complex problems, pushing the boundaries of current knowledge and technology.
-
Communication Skills: Strong ability to communicate complex ideas effectively, both verbally and in writing, to both technical and non-technical audiences.
-
Additional Qualifications: Experience in Spoken Language Understanding or Conversational AI is highly valued, along with contributions to relevant open-source projects.
Compensation, Benefits and Perks
Competitive compensation including equityExcellent medical, dental, and vision insurance optionsFlexible time off Generous holidays and parental leave policies401K planLearning & Development fund to support you in your continuing education journey and professional developmentFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people.
We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
