At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a M365 Exchange and Voice Specialist to join our UniQue team!
This role is critical for maintaining efficient IT support operations and ensuring users receive timely and effective assistance with their devices and Microsoft 365 services. As a Level 2/3 specialist, you will handle complex issues, support advanced configurations, and play a key role in strategic planning and implementation of email and voice solutions.
What will you be bringing to the team?
- Configure and manage Exchange Online settings, performance, security and policies:
- Provide level 2 and 3 support services
- Microsoft Teams Voice Services Management.
- Implement and manage policies for call routing, call quality, and user settings.
- Ensure seamless integration and performance of meeting room devices with Microsoft Teams.
- Integrate Microsoft Teams with Call Manager systems.
- Implement best practicies and manage VoIP and PSTN connectivity.
- Protect against email and voice threats and ensure data integrity.
- Configure Advanced Threat Protection (ATP) policies for Exchange and Teams.
- Conduct regular security assessments and vulnerability scans.
- Develop and maintain data loss prevention (DLP) policies.
- Enhance operational efficiency through automation.
- Use Exchange and Teams Admin Centers and third-party tools for monitoring the health and performance of the systems.
- Develop and implement disaster recovery and business continuity plans for email and voice services.
- Propose and implement new features and enhancements.
Requirements
What do you need to succeed in this position?
- Higher level degree in ICT
- At least 5 years of professional experience in a similar position
- Advanced knowledge of Exchange Online administration and configuration
- Proficiency in configuring email settings, mail flow rules and transport rules.
- Expertise in configuring and managing Microsoft Teams voice services.
- Expertise in integrating Microsoft Teams with Call Manager systems, including call routing and connectivity.
- Advanced knowledge of VoIP and PSTN services within Microsoft Teams.
- Experience with Advanced Threat Protection (ATP) policies.
- Proficiency in conducting security assessments and vulnerability scans.
- Experience with retention policies, eDiscovery, and legal holds.
- Proficient in writing and executing PowerShell scripts for automation.
- Experience developing and implementing disaster recovery plans for email and voice services.
- Fluency in English. French language proficiency is of advantage.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
