Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our company
Your responsibilities:
- Reaching out to active clients and help them set up their LSA accounts
- Provide ongoing support, including answering questions, troubleshooting issues, and providing guidance on best practices
- Identify and resolve any issues that may arise with accounts
- Optimize profiles based on last guidelines
- Change management: communicate changes in the product to achieve an high adoption among the portfolio
Requirements
- Bachelor's degree in business, marketing a related field or practical experience
- Strong understanding of Local Services Ads
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong analytical and reporting skills
- Experience with Salesforce and other CRM systems
- At least 2 of the last 3 quarters on target
- Minimum tenure of 9 months in your current role
- Full professional proficiency or native level of French, and fluency in English
Benefits
- Full-time position (39 hours/week).
- Competitive Salary
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Intense specific sales training.
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within Google products
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
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