Automatiq
Loss Mitigation Agent - Subs/Replacements
TLDR
This role involves sourcing replacements for broken orders, communicating with marketplaces, and documenting processes to prevent cancellations and penalties.
Responsibilities:
Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace.
Communicate with the respective marketplaces & sellers throughout the process via Intercom
Accurately document all steps of the processes in Monday.com
Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling
Communicate with the marketplaces to provide proof in defense of the seller if applicable.
Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary)
Collaborate with team members and/or other departments to determine the best solution for issue at hand
Sourcing suitable substitute tickets within subs/replacements team’s parameters
Perform the necessary steps of fulfillment of the order in a timely manner
Requirements:
Excellent problem-solving skills
Able to perform detailed investigations of claims & determine outcomes using multitude of facts
Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers
Ability to multi-task and be flexible to accommodate the needs of the team
Excellent team player
Strong work ethic
Thrives in a fast paced environment
High level of organizational skills and attention to detail
Good follow through and troubleshooting skills
Able to work collaboratively with a team and independently with little to no supervision
Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)
Automatiq builds an all-in-one software platform for the live event ticketing industry, catering to resellers of all sizes. Our technology simplifies ticket resale by integrating multiple exchanges, dynamic pricing, and efficient delivery, addressing the complexities of a rapidly evolving market.