The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.
The Loss Control Services Coordinator II is responsible for supporting and managing policyholder introduction, registration, and onboarding for online services. This position provides administrative support related to in-person and virtual training events, maintenance of reference lists, and processing of invoices and purchase orders. Additional responsibilities include equipment inventory and control, as well as vendor communication and coordination. An ability to engage with our customers virtually and facilitate their learning of our online services is of utmost importance. Strong communication skills and professional presence is needed for front-facing interaction with policyholders. This is a highly team oriented role with a cadence of check-in meetings related to various assigned projects.
*While it would be beneficial for the candidate to be located near Portland, MEMIC is willing to consider a remote candidate who is able to travel to Portland/Eastern Territory as needed.
Responsibilities
- Supports the Manager, Digital Technology with customer onboarding and administrative requirements related to policyholder interaction for registration data input and troubleshooting the LMS program.
- Key member of Loss Control’s Content Stakeholder Committee assisting with creation of Webex Events, providing technical support to presenters and attendees, and building out email campaigns related to planned events.
- Confers with vendors to obtain product or service information, such as price, availability, and delivery schedule. Negotiates pricing as appropriate.
- Processes purchases and invoices through accounts payable system. This includes processing of certifications and/or association memberships that require recurring payments or dues.
- Maintains inventory and facilitates calibration and repairs of all equipment used by Safety Management Consultants. Coordinate policyholder distribution to include packaging and shipping as necessary.
- Collaborate with LC Consultants in the creation of loss trend reports by analyzing claims data and identifying exposures for internal and external customers.
- Manage registration records for training events and assists in pre- or post-workshop administrative duties such as creating marketing campaigns, producing certificates of completion, processing evaluations, and ensuring compliance as required by the International Accreditors for Continuing Education and Training (IACET)
- Supports the management team and individual safety management consultants. This may include mapping, creation of Microsoft Forms, trend analysis, maintaining prospect reference lists, event planning for staff meetings and/or other projects as assigned.
Minimum Knowledge, Skills and Abilities
- A minimum of five years’ experience working in an office environment or an equivalent combination of education and work experience required.
- Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint), as well as comfortable learning new software and online tools.
- Ability to communicate and demonstrate how digitally based training technology can assist external, and internal, MEMIC customers.
- Excellent verbal and written communication skills, including email and telephone etiquette.
- Ability to build positive relationships with customers, agents, and internal business partners.
- Well organized and able to manage multiple assignments in a fast-paced consulting environment.
- Ability to self-motivate to meet strict timelines when necessary.
- Excellent time management, organizational, prioritization, and follow through skills.
- Willing to accept new responsibilities and shift priorities as needed
Our comprehensive benefits package includes all traditional offerings such as:
- Health Insurance options, Dental Insurance options and Vision Insurance
- Employee Life Insurance/AD&D and Dependent Life Insurance options
- Short-term & Long-term Disability
- Health Savings Account with potential employer match
- Flexible Medical and Dependent Care Account
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Legal/Identify Theft Insurance options
- Long Term Care Insurance
- Pet Insurance
- 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
- 4 weeks of Paid Time Off (PTO)
- 10 paid holidays
We also offer other benefits to help foster a healthy, balance lifestyle such as:
- Flextime schedules
- Paid Parental Leave
- Student loan paydown and refinancing assistance
- Educational assistance for job related courses, seminars, certifications or degrees
- One paid day every year to volunteer for your non-profit of choice
- On-site fitness center (Maine & Virginia) or fitness reimbursement
- Subsidized parking
- Sit-Stand desks & daily stretch breaks
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.
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