Marshalls PLC is hiring a

Logistics Support Advisor - Internal Applicants Only

Elland, United Kingdom
Full-Time

Transport Support Advisor
Elland, Halifax
On-site, Full Time

Marshalls plc is the UK’s leading hard landscaping, building and roofing products supplier and has supplied some of the most prestigious landmarks in the UK since the 1890s. We’ve held a Superbrand status since 2010, and we’re a successful FTSE 250! Every step we take and every product we make, is geared towards making the world around us a better place to live.

Are you passionate about delivering exceptional customer service?

Join us and be at the heart of ensuring our logistics operations run seamlessly while enhancing customer satisfaction every step of the way.

So what’s the role?
Working with a team of dedicated Support Advisors, you’ll be at the heart of delivering an outstanding customer experience, ensuring every detail of the delivery process is handled with care and precision.

From managing customer delivery requirements to providing proactive updates, you’ll build strong, trust-based relationships with clients; keeping them informed every step of the way. Collaborating with our logistics team, you'll take charge of coordinating deliveries, resolving any obstacles like delays or product issues, and ensuring timely, accurate resolutions. Your ability to think on your feet and troubleshoot will ensure smooth operations, even in challenging situations.

With a focus on continuous improvement, you’ll play a key role in driving enhancements based on customer feedback, all while delivering training to empower other teams in the business. You’ll play a pivotal part in our Logistics function and create a seamless service every step of the way.

If you’re ready to make a real impact and thrive in a dynamic, fast-paced environment, this is the perfect opportunity to showcase your skills and grow with us!

What skills do you need?

  • Previous experience in supporting detractors  
  • Previous experience in Logistics field 
  • Experience of a challenging Customer Service telephone-based environment 
  • 12 months experience of working in a telephone-based role 
  • Basic/Intermediate MS Office including Microsoft Outlook 
  • Quick and accurate keyboard skills 
  • Customer Focused 
  • Excellent interpersonal and communication skills 
  • Problem solving/creative nature 
  • Team worker 
  • Good organisation, planning and time management 
  • Takes ownership  
  • Self-motivated 
  • Good knowledge of UK geography

What’s in it for you?
This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits

  • Guaranteed Christmas holidays
  • Development opportunities
  • 34 days per annum or the equivalent in hours (inclusive of bank holidays)
  • Health care cash plan – support with Dental, Optical, Prescription costs and many more!
  • Enhanced Maternity, Paternity, and Adoption pay and leave
  • 5% employer matched pension scheme
  • Cycle to work scheme
  • Employee discount on Marshalls and Marley products
  • Retailer discounts
  • Marshalls Wellbeing Centre – move, money & mind
  • Share purchase scheme
  • Life assurance

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.

Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates. Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: www.Marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.

We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Internal Applicants Only
No agencies, thank you!

Closing Date: Friday 11th October 12pm.

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