Position Summary:
Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com
Samsung SDS America is looking for an expert in freight forwarding sales in logistics. This role requires significant interaction with clients to sell our freight forwarding services while building relationships with customers.
The main responsibility for this role will be to plan and carry out direct sales activities to attain new customers. This position engage with clients to sell our solutions and services, driving business development activities including developing and managing project partner programs for resellers, and assist with implementing programs for other business partners.
To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html
Responsibilities:
Maintaining Customer Relationships
- Cultivate and nurture strong, long-term relationships with existing key accounts
- Serve as the main point of contact for key clients, addressing their needs, concerns, and requests promptly and effectively
Understanding Customer Needs
- Conduct regular assessments to understand the evolving needs and goals of key customers
- Collaborate with internal teams to ensure that products or services align with the client's requirements
Customer Support and Issue Resolution
- Provide excellent customer support, troubleshoot issues, and ensure timely resolution of problems to maintain customer satisfaction
- Work closely with cross-functional teams to address customer concerns and improve overall service quality
Identifying Business Opportunities
- Actively seek new business opportunities within existing key accounts, exploring avenues for upselling or cross-selling
- Promote all company products and services for imports and exports to increase sales
- Analyze market trends and competitor activities to identify potential areas for business expansion
Strategic Account Planning
- Develop and implement strategic account plans to maximize customer retention and growth
- Collaborate with internal stakeholders to align business strategies with the goals of key accounts
- Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan
Negotiation and Contract Renewals
- Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements
- Facilitate the renewal of contracts and agreements, aiming for long-term partnerships
Market Analysis and Research
- Stay informed about industry trends, market conditions, and customer behavior
- Conduct market research to identify new opportunities and stay ahead of competitors
Communication and Reporting
- Keep clients informed about relevant updates, new offerings, and industry insights
- Prepare and present regular reports to management on key account performance and opportunities
Team Collaboration
- Collaborate with internal teams, including sales, marketing, pricing and legal, to align strategies and deliver comprehensive solutions to clients
Meeting Sales Targets
- Set and achieve sales targets for both revenue growth and customer satisfaction
- Monitor and report on progress toward sales goals, making adjustments to strategies as needed
- Ensure execution of developed sales strategies, objectives, and goals
Requirements
- Bachelor’s degree or higher required in business-related field or equivalent experience preferred
- 2+ years in International Freight Forwarding and/or logistics sales experience required
- 2+ years in experience working with top global freight forwarder preferred
- Possess a thorough understanding of the domestic and international transportation industry (trucking, air and ocean modes)
- Proven track record in sales, prospecting and developing accounts
- Strong written and verbal communication skills
- Familiar with digital freight forwarder platforms and process
- Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
- Excellent presentation and selling skills with exceptional attention to detail and follow up with client
- Microsoft proficient (PPT/Excel/Word)
- Bilingual in Japanese preferred
- Experience working with Japanese companies preferred
- Ability to travel up to 30%
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
Samsung SDS America supports your professional development and growth in your future career.
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.
Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
