Position Summary:
Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.
As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.
We are seeking an enthusiastic and driven individual to join our team as an Entry-Level Logistics Sales Associate. This position offers an exciting opportunity to kick-start a career in sales within the logistics industry. The ideal candidate will possess a positive attitude, strong communication skills, and a proactive approach to finding and engaging with potential customers through cold calling and networking.
To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html
Responsibilities:
Maintaining Customer Relationships:
- Conduct cold calls and outreach to prospective customers to introduce our logistics services and solutions
- Build and maintain relationships with potential customers through regular follow-ups and communication, nurturing leads through the sales pipeline
- Serve as the main point of contact for key clients, addressing their needs, concerns, and requests promptly and effectively
Understanding Customer Needs:
- Conduct regular assessments to understand the evolving needs and goals of key customers
- Collaborate with internal teams to ensure that products or services align with the client's requirements
Customer Support and Issue Resolution:
- Provide excellent customer support, troubleshoot issues, and ensure timely resolution of problems to maintain customer satisfaction
- Work closely with cross-functional teams to address customer concerns and improve overall service quality
Identifying Business Opportunities:
- Actively seek new business opportunities within existing key accounts, exploring avenues for upselling or cross-selling
- Promote all company products and services for imports and exports to increase sales
- Analyze market trends and competitor activities to identify potential areas for business expansion
Strategic Account Planning:
- Develop and implement strategic account plans to maximize customer retention and growth
- Collaborate with internal stakeholders to align business strategies with the goals of key accounts
- Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan
Negotiation and Contract Renewals:
- Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements
- Facilitate the renewal of contracts and agreements, aiming for long-term partnerships
Market Analysis and Research:
- Research industry trends, market dynamics, and competitor activities to identify new business opportunities and stay informed about changes in the logistics landscape
- Conduct market research to identify new opportunities and stay ahead of competitors
Communication and Reporting:
- Keep clients informed about relevant updates, new offerings, and industry insights
- Prepare and present regular reports to management on key account performance and opportunities
Team Collaboration:
- Collaborate with internal teams, including sales, marketing, pricing and legal, to meet sales targets and objectives and deliver comprehensive solutions to clients
Meeting Sales Targets:
- Set and achieve sales targets for both revenue growth and customer satisfaction
- Monitor and report on progress toward sales goals, making adjustments to strategies as needed
- Ensure execution of developed sales strategies, objectives, and goals
Requirements
- Bachelor’s degree in business, marketing, logistics, or a related field preferred
- 0-2 years of experience in international freight forwarding, Warehouse operations with Supply Chain Knowledge and/or relevant logistics sales experience preferred
- Positive attitude, resilience, and a proactive approach to prospecting and relationship-building
- Desire to learn and grow within the logistics sales industry, with a willingness to take on new challenges and responsibilities
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
- Excellent presentation, communication, problem-solving, and organizational skills
- Self-motivated, enthusiastic, team player
- Prior experience in sales or customer service roles is a plus
- Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
- Ability travel up to 30% U.S.
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
Samsung SDS America supports your professional development and growth in your future career.
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.
Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
