About Us
Addison Lee – driving London safely and in style since 1975. As the capital’s leading passenger car, courier and now black taxi service, Addison Lee is an integral part of the London transport network. Our people matter and our strength is in our employees and drivers.
Our dedicated team has years of expertise, and we are always looking for great people who can drive innovation. We believe that taxi and minicabs journeys can be so much more than just a means to an end. Our mission is for our clients and drivers to experience extraordinarily high standards, and by allying the latest technologies with traditional client service values, we cannot only disrupt the industry, we can revolutionise it.
About the Role
As a Logistics Operator you will support the different operational functions within the Operations Room to continuously improve the service and product we provide. The Operations functions are the Courier services, Standard Car services and Executive Car services. Handling inbound and outbound calls to communicate with clients and delivery partners to enable quick and effective resolution to service queries in real time.
Work hours:
Tuesday to Saturday 11:00 – 19:30
Requirements
Main Accountabilities
• Monitoring key client jobs and ensuring timely despatch
• Informing clients of any delays or issues as they occur
• Supporting the entire client portfolio including all Addison Lee, ComCab and Green Tomato clients
• Supporting Drivers with live re-directions and specific geographic issues
• Monitoring of public events, traffic news and road closures
• Any other duties as required by management including supporting other areas of the operation as and when required.
Benefits
Benefits
Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff
