Logistics Operations Administrator

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Logistics Operations Administrator based out of our lab in Durham, NC who wants to continue to learn in order to allow our company to grow.

Shift time: Monday-Friday, 8:30am-5:00pm

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

The Logistics Operations Administrator supports general Logistic Department working with logistics leadership on administration duties. Liaison for kits and client supplies. Provides back up coordinating specimen pick up, delivery and recovery. Assists as necessary or required in notification of services changes through direct interface with clients, couriers or Territory Business Managers.

Core Responsibilities:

• Creates all logistics requisitions in Neo purchasing order system.
• Enters all invoices into Neo purchasing system
• Monitors Neo purchasing system and works with Accounts Payables team to ensure suppliers are getting paid in a timely manner.
• Monitors FedEx invoices and creates claims (refunds) from FedEx for FedEx failures.
• Monitor client kit usage levels
• Maintains safety training records. Vehicle Accident Investigation monitoring.
• Serves as back up for coordinators and tracks specimen delivery and implements appropriate recover options when a service failure is identified
• Maintains reports based on specimen recovery in pickup scheduling
• Assists specialized client logistic support by obtaining pricing and arrangement of courier set up as needed or required
• Updates Sales Force with communications regarding specimen deliveries, delays, changes in courier support, etc.
• Examines receiving documents for delivery destination
• Travel: 10%

Experience, Education and Qualifications:

• High School Diploma or equivalent
• One (1) or more years of prior work experience in medical or customer service environment preferred. Experience in a clinical laboratory preferred.
• Proficient with MS Office programs
• Ability to communicate effectively
• Strong organizational skills and attention to detail
• Ability, on a consistent basis, to stand during shift, excluding meal and rest period.
• Ability to move and lift up to 50 lbs and maneuver packages of any weight above 50 bls with appropriate equipment and/or assistance from another person
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Must be flexible and available based on staffing requirements; evenings, weekends, holidays, on call and overtime.