The role
At HelloFresh we love food and our mission is to change the way people eat forever. That change comes conveniently packaged in a box - a HelloFresh Box filled with the best fresh ingredients. With our meal boxes with easy to cook recipes and fresh ingredients we are driving change in the quickly evolving food industry.
HelloFresh Italia is part of a large group founded in Berlin in 2011: we are the world's leading meal kit provider delivering in 18 countries across 4 continents with a revenue of €7.6 billion in 2023. We entered the Italian market in October 2021 with an innovative data-driven supply chain and a significant sustainability focus. Mid-term we have great ambitions to grow into a leading food organization in Italy impeccably delivering tailored everyday eating options our customers are excited about.
What you’ll do
The successful candidate will:
- Report to the Head of Operations
- Drive end-to-end ownership of key initiatives to optimize last-mile transportation and carrier management, focusing on operations excellence, performance metrics, and relationship building, effectively scoping, planning and managing stakeholders across local and international teams
- Identify, analyze, and implement network improvement initiatives, balancing capacity, quality, speed, and cost while enhancing customer experience
- Generate and leverage actionable transportation metrics to drive continuous improvement, reduce error rates, and streamline operational processes
- Collaborate proactively with Customer Care and 3PL partners to resolve last-mile issues, manage order data, and improve service levels
- Negotiate with and onboard new couriers, developing innovative solutions for operational challenges while prioritizing customer satisfaction and cost-effectiveness
What you’ll bring
- Background in Economics / Engineering / Management / Statistics are welcome
- You have at least 2 years of professional experience in Operations, preferably in FMCG logistics, manufacturing, or e-commerce fulfillment, with a focus on managing shipping order flow with 3PLs
- You demonstrate proficiency in project management and performance optimization, particularly in collaborating with external partners and driving continuous improvement in operational processes
- You excel at crunching numbers and tackling complex challenges. You are great at turning data-driven insights into clear, doable action plans that get results
- You have strong proficiency in Excel (formulas and pivot tables) - SQL / visualization tools (Tableau or Power BI for instance) is a plus!
- You are a great communicator
- English proficiency is a must
- Fluent Italian needed for 3PL management
- You are hungry to learn new things every day!
- You have an hands-on approach, positive attitude and love helping others
- You are adaptable and thrive in a constantly changing environment
- You have a keen interest in investigative work (you like getting to the bottom of things!)
What we offer
- The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase on the Italian market
- A vibrant international environment with mission-driven colleagues
- Smart-working opportunity for up to 50% of your time
- Benefit from our selection of employee perks
- Significant reduction on your HelloFresh boxes
- Meal vouchers
- Access to FitPrime Smart (online sport platform with more than 1000 videos on demand and 300 live videos of yoga pilates cardio toning and meditation)
- Welfare credit after two years in the company
- High-end tech equipment
- Monthly social events & bi-annual company parties
- Free drinks snacks and fruits in our vibrant and recently renovated office in Milan
Are you up for the challenge?
Please submit your complete application below including your salary expectations and earliest starting date.
After submitting an application our team will review this and get back to you within 5 business days.
