Teleperformance Spain is looking for a Logistics & Customer Feedback Analyst,
Tasks:
- Analyze and keep track of buyer feedback
- Summarize and provide highlights of feedback
- Test and check reverse orders to improve process of return or refund
- Competition Benchmask as buyer experience
- Change of status for orders coming from other Logistics department.
Requirements
- English B2 (spoken and written)
- Presence in Madrid
- Knowledge of excel (level of pivot tables, analysis, formulas type: search V)
- Proactivity, willingness to learn, assimilate new concepts (many continuous and last minute changes or small tasks).
- Previous knowledge of logistics or customer voice in marketplace or ecommerce is appreciated.
Benefits
- 38,5h per week, Monday to Friday, temporary contract
- "Convenio" (agreement) Salary + language plus
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Temporary Contract.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
