Logistics Coordinator

Job Summary

The US Logistics Coordinator is responsible for coordinating and tracking domestic shipments from origin to customers efficiently and effectively. The Coordinator will also assist to track imported shipments from overseas into the U.S. This position collaborates with senior team members and US Logistics Manager to develop the Logistics network in the U.S., and assist to improve customer experience for iHerb’s final delivery in the U.S.

Job Expectations:

• Work with the US Logistics Manager and other senior team members about any discrepancies of lost, damaged, delayed and/or customs shipment issues. 
• Work with various logistics vendors to ensure shipments are properly sent to their correct destination in a timely manner 
• File claims with carriers in a timely manner
• Resolve undeliverable shipment discrepancies with the corresponding internal departments to determine and analyze the root causes and report to senior management for improvement suggestions. 
• Research lost shipments, broken items, prohibited items, customs rejection shipments and tracking between custom brokers and the company
• Daily follow-up with various logistics vendors to ensure timely process flow including but not limited to ensuring resolution of any shipping related issues
• Perform audit review of logistics processes with the management team when necessary
• Attend US team meetings and organizational initiatives as necessary
• Support special projects when needed as assigned by the management team
• Exercises discretion and independent judgment on routing decisions, freight planning and financial impact.
• Assist senior team members with ad hoc tasks and projects 

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Excellent Communication and Interpersonal skills
• Drive and ability to respond effectively and efficiently to customer challenges using independent judgment to make freight planning decisions in the customer’s and the company's best interest 
• Intermediate to Advanced knowledge of Microsoft Office Suite
• Root Cause Analysis
• Strong attention to detail with proven accuracy
• Knowledge of customer service principles and practices
• Initiative and Adaptability
• Verifiable record of successful customer and carrier management skill 

Experience Requirements:

Generally requires a minimum of one (1) year of related experience, or two (2) years of related experience preferred.

Education Requirements:

Bachelor’s Degree preferred, and/or equivalent experience required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)   While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms.  May required walking primarily on a level surface for periodic periods throughout the day.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day and able to lift 25lbs of boxes. 

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required

#LI-JR1

#Corp