Job position:
The logistic sales coordinator is a bridge between the company and the forwarders and will support the sales area manager in: day-to-day activities to ensure correct ordering and customer satisfaction and responds to customer inquiries.
Manage day-to-day activities in order to provide shipments planning and transports analysis to the sales coordination team.
Customer & Sales "Acquisiton"
▪ Customer order review (commercial, technical, financial review), contract review
▪ Support receiving necessary documentation and approvals from customers, maintain accurate account information
▪ Process all product/trade sale orders
▪ Communicate with Supply Chain Management (Customer Logistic and/or Production Logistic)
Customer Relationship & Satisfaction
▪ Communicate with customers and forwarders via email/phone etc. on inquiries, orders, product quality, delivery, availability of product, pricing and any other questions that may arise
▪ Respond promptly to customer inquiries
▪ Direct requests and unresolved issues to the designated resource/s
▪ Responsible to escalate issues including disputes, quality problems, cost issues or problems respecting time (duty to inform)
▪ Communicate with customers & prospects, prepare offers in coordination with list pricing or coordination with Sales, receive orders and ensures availability, order processing and delivery to the customer.
o Language: English, Italian
o MS Office
o SAP
o Direct Customers, Distributors, Sales and Technical Team, Operations Manager and Product Manager.
o The responsibility of the territory is Emea.
Ready to drive with Continental? Take the first step and fill in the online application.
