Localization QA Manager

About the company

PTW is a boutique games services company powered by a global team of passionate, hard-working, and ambitious gamers. For nearly three decades, PTW has expanded rapidly, now boasting 40 sites in 12 countries. Our family of companies, including SIDE, 1518, OR Esports, and Entalize, enables us to offer a comprehensive range of services from dialogue production and localization to art services and esports management.

We have been dedicated to perfecting the gaming experience for players worldwide, recognizing them as integral members of our community. Our commitment to providing industry-leading solutions has allowed us to work on over 1,500 titles across all genres and platforms, solidifying our reputation in the games industry.

We believe that great work is achieved by teams who love what they do. By leveraging the strength, creativity, and passion of our global workforce, we approach every solution with an all-minds-on-deck strategy - an approach that ensures that we consistently deliver innovative and effective solutions to our clients, helping them accelerate innovation across the globe.

We connect and bring fun to the world!

About the role

The LQA Manager at PTW’s Portugal studios oversees all Localization QA projects, ensuring they exceed client expectations by closely collaborating with global peers. This role involves managing and nurturing a team of Project Managers and Project Coordinators, fostering their professional growth. The LQA Manager is responsible for creating and implementing standardized processes based on industry and company best practices while continually reviewing and assessing project delivery for ongoing improvement. Additionally, the position requires managing staff utilization to ensure profitability and acting as a champion for maintaining high linguistic quality.

Key Responsibilities:

• Managing all Localization QA projects delivered by PTW’s Portugal studios
• Working closely with peers across the global organization to ensure all projects exceed client expectations
• Managing a team of Project Managers and Project Coordinators to enable them to grow and develop
• Creating and implementing unified processes using industry and company best practice standards
• Reviewing and assessing delivery on an ongoing basis to ensure continual improvement
• Managing staff utilization, etc. to ensure profitability
• Being a champion for linguistic quality

Requirements

• Experience in outsourcing company i.e, call center
• Significant experience of leading and managing people is required
• Knowledge of localization and translation technologies is a plus, but not required
• First rate leadership and negotiation skills
• Strong analytical skills
• Strong written and verbal communication skills
• Ability to manage a constantly changing workload
• Ability to work under pressure and with constantly changing priorities
• Excellent team-working and influencing skills
• Flexibility regarding hours of work
• Strong IT skills and knowledge of Microsoft Office.
• Must have the right to work in Portugal

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative teamwork with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing program. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Learn as you work and be part of something real that changes the face of gaming - forever.
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Working Condition:

• On-Site in our Studio in Braga, Portugal
• 8:00 to 17:00, Mondays through Fridays

We are also regularly recruiting the following languages: Arabic, Burmese, Bulgarian, Brazilian Portuguese, Chinese (Traditional), Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (Australian), English (UK), English (US), Finnish, French (EU), French (Canadian), German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Luxembourgish, Malay, Norwegian, Polish, Portuguese (EU), Portuguese (Brazilian), Romanian, Spanish (Latin), Spanish (EU), Russian, Swedish, Tagalog, Thai, Turkish, Ukrainian and Vietnamese for current and future ad-hoc Quality Assurance, Localization, Localization, QA, and Player Support global Operations.

ALL APPLICATION MUST BE SENT IN ENGLISH

For more career opportunities, visit our career page: https://www.ptw.com/careers