As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Reference: #LI-JC1
Elevate your career with this unique opportunity for international exposure! If selected, you’ll travel to China for a comprehensive, two-week training program—gaining valuable insights and hands-on experience. We’re seeking someone available to start by November 25, 2024.
The Localization Engineer – Lead is the senior engineering role in the production team. The holder of this role must possess technical expertise and a strong level of localization business knowledge.
For a defined set of clients, this individual will be responsible for the design, implementation and support of a localization production program that is based on Welocalize’s hybrid model and utilizes 4 pillars approach, namely customer service, quality, innovation and global teamwork.
Program Design-
- Carry out production analysis on new lines of business for new or existing clients
- Attend early sales and project planning meetings with client representatives, Welocalize business and project management owners
- Determine if the content to be localized can be fitted into an existing hybrid production program
- Determine against agreed criteria if the content to be localized is suitable for hybrid delivery
- Craft a production program overview for the new line of business in conjunction with business owners
- Efficiently organize the maintenance, update and development of the software applications (translation environment tools, and translation project management tools) that will enable our client to materialize this vision.
Program Implementation-
- Define a detailed set of localization production steps in conjunction with the Welocalize hybrid model
- Inform offshore production and resource planners that a new production requirement is being prepared
- Where training content for any localization production step does not exist, create that training content
- Deliver localization production training to offshore and partner production teams
- Evolve a best practice approach to the creation, maintenance and delivery / distribution of localization production training
- Communicate technical knowledge and resolutions to translators, technical partners, and other members of the project team
- Manage Translation Memory setup and use localization tools standards for each client
- Troubleshoot — Solution of problems that arise in engineering process and compile and improve localized product until it meets quality standards.
Program Support-
- Commit to measurable cost savings brought about by efficiencies introduced by you
- Act as mentor and support to offshore production and strategic partner teams
- Craft a quality assurance element for each production program that will measure the quality of deliverables from offshore and partner teams
- Build a method of capturing and reporting quality metrics to the management team
- Measure and report pre-defined cost and savings metrics for the production team
- Develop expertise in agreed program and training development and distribution tools
- Be the escalation point for offshore and partner teams
- Provide the business with informed evaluation data for new localization tools and methodologies
- Develop, drive and manage engineering forums to share information, process, tools, etc.
- Support Project Managers / Functional Managers through projects, initiatives, load balancing, etc.
- Represent Welocalize within industry forums and conferences.
QUALIFICATIONS AND REQUIRED SKILLS-
- 6+ years of internalization engineering experience, 3 of which will have been spent in an Engineering Lead role
- Excellent communicator
- Excellent presentation and client-facing skills
- Experienced report writer
- Ability to develop and deliver training material
- Takes business ownership of solution
- Good understanding of project budgeting and costing.
Education and Experience Requirements-
Knowledge, Skills and Abilities Requirements-
- Strong interpersonal skills: teamwork, able to learn new skills quickly, excellent written and verbal communication skills
- A good understanding of the overall software internalization business (outside of engineering) and business strategy
- Strong technical aptitude
- Solid experience managing external partners to scope, schedule, and budget constraints
- Good organization, prioritization and time management skills
- Understanding of programming/scripting languages and concepts
- Ability to multi-task
- Ability to delegate work
- Team player
- Excellent interpersonal skills in a culturally diverse environment
- Ability to clearly communicate detailed information both verbally and in a well written document
- Strong quality focus
- Ability to understand and troubleshoot development and build environments
- Understanding of character set encodings and conversion of encodings
- Ability to work independently as well as be an effective team member
- Analytical problem solving skills
- Solid experience of eLearning multimedia tools such as Flash, Adobe CC, Captivate, Storyline, Lectora.
- Flexibility and ability to learn new technology.
