Local Service Manager

Join our team and use your engaging leadership style to lead a team of service people to delivery high-quality service to our clients.

• Your chance to join a market-leading, global organisation
• Work within an experienced, supportive and collaborative team environment
• Great package, onsite parking, and easy out-of-the-city location

Rentokil has a great opportunity for a Local Service Manager to join the team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor, and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.

This is a highly customer-focused role and is ideally suited for someone with the desire and motivation to succeed and move up into more senior roles within the Rentokil business in the future.

Responsibilities in this role include:

• Coach, mentor and train the Service Team to achieve targets
• Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year
• Implement the regional annual operational plan
• Conduct regular quality audits of specified client base and premises
• Ensure Company service practices are met and identify opportunities to improve service standards.
• Ensure service efficiency is optimised through tools and technology available
• Ensure the team’s company vehicles are maintained in a safe, reliable, and clean condition
• Proactively resolve customers’ issues
• Develop and maintain long-term customer relationships

It is expected that the successful candidate will have:

• 3 or more years in a similar service's role
• 3 or more years of experience within a management role with a services or operations background
• Experienced in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management
• High-level communications and commercial experience
• The drive to lead by example to set a high standard of customer service

Benefits of being part of the Rentokil Initial team:

• Free Southern Cross Healthcare
• Working for the world’s largest pest control company
• Employee cash incentive programs and bonuses
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development

If this sounds like the opportunity you’ve been looking for to take your career to the next level, click the Apply button now to submit your resume.

Please note that the applicant must have the right to live and work permanently or long-term in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including a drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. Our parent company, Rentokil Initial plc, is one of the largest business services companies in the world, with 57,000 employees in over 80 countries. The company provides a range of support services globally, where our brands represent consistent quality of service.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.