Position summary:
The Local Number Portability Specialist will be responsible for issuance and monitoring of manual Local Service Request (LSR) and Customer Service Records (CSR) for Local Number Portability (LNP). The position will be responsible for issuance and monitoring of LSR received and Port-Out LNP request. Must have the ability to pull CSR’s for customer and familiarity with other LEC policies for LNP.
Requirements
- Responsible for issuance and monitoring of LSR received and Port-Out LNP request.
- Ability to pull CSR’s for customer and familiarity with other LEC policies for LNP.
- Obtain a Letter of Agency (LOA) from site customer to request Customer Service Records (CSRs) from incumbent LEC.
- Obtains and validates CSRs from incumbent LEC or internal sources.
- Local Number Portability, order processing including placing orders through various software and web-based interfaces, monitoring orders through Portability life-cycle, porting on status of orders being worked, dialogue with field technicians during their onsite testing both prior to and on day of customer activation.
- Work with Clearing House provider and losing Service Provider to establish FOC acceptance.
- Create and activate telephone numbers in SOA/NPAC.
- Responsible for submission of Business Directory Listing
- Responsible for number portability (Local and Toll Free) with internal and external Customers, Vendors, and Service Providers.
- Responsible for tracking all business fulfillment transaction to completion.
- Responsible for processing business move, add, change, and delete voice requests.
- Perform follow up actions as necessary for incomplete orders and or rejected orders.
- Responsible for responding to customer inquiries and identifying proper fix agent.
- Work with PAS and NAS including NRUF filing.
- Build strong internal and external relationships.
- Leads any required weekly, bi-weekly, and monthly customer conference calls.
- Provide excellent customer support and immediate response to customer inquiries.
- Coordinates order completion throughout lifecycle with customer and IQNT.
- Assist with documentation of system and customer ordering requirements.
- Maintain accurate customer escalation and contact lists.
- Works closely with sales and product management to fully understand the LNP, 8xx, and NextGEN products.
Education & Experience:
- Bachelor’s degree or equivalent work experience.
- 1-3 years of Customer Service experience within the telecommunications industry preferred.
- Strong LNP understanding and experience.
- 2-3 years of Telephone Number Porting, TN Inventory Management and RespOrg experience preferred.
- Knowledge of basic switching technologies, routing and IP protocol.
- Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word, and Access.
- Knowledge of LERG, BIRDDS, SOA, Neustar, Port PS, SOMOS, AOCN (iConnectiv), and NPAC.
- Knowledge of Tool Free, Directory Listing and Messaging preferred.
Benefits
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
The annual starting salary for this position is between $60,000 - $70,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 11/5/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
