Loan Documentation Specialist

SPECIALIST I, TREASURY OPERATIONS (LOAN DOCUMENTATION) 
Tempe, AZ - On-Site: This is a full-time, in-office, hourly position with an assigned schedule.

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position

The Loan Documentation Specialist works primarily to ensure that all collateral documents are provided to their end destination. The Specialist will contact internal and external stakeholders in a timely manner when documents are inaccurate or incomplete and ensure that post-loan closing and servicing are supported. We’re looking for bright people who are willing to roll up their sleeves and are eager to raise the bar every day while challenging themselves to grow and learn at a rapid pace.

Unlock Your Earning Potential Quickly! 

We offer a competitive starting hourly rate of $18/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe: 

• Starting Pay: $18/hr 
• At 6-Months: $18.50/hr 
• At 12-Months: $19.50/hr 

After 6 months you unlock our performance-based, Careers Not Jobs program which allows eligible team members a compensation increase ($0.50) every 90 days

Benefits + Perks: 

We continually invest in our team members’ success because when our team members grow, we grow. Our benefits + perks may add an average of $6/hr to your total rewards. Here is how we invest in you: 

• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, hard work and stellar results won't go unnoticed. 
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical, and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. 
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday! 
• Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! 
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount! 
• Professional Development: Extensive internal growth and professional development opportunities. 

And more!

What you’ll be doing

We're looking for individuals who possess a strong drive for action and execution, coupled with a sharp eye for detail and precision. In this role you will: 

• Process loan documentation corrections, identifying and seeking missing paperwork or information (e.g., prepare and submit documents, data and records according to department procedures and regulations). 
• Researching and resolving discrepancies. 
• Records and shares updated information. 
• Ensure the perfected title is received. 
• Internal customer service by receiving inquiries and responding to a variety of questions. 
• Outbound communications to customers, government agencies, and other partner companies. 
• Communicate and collaborate effectively with teams across Carvana. 

This is a full-time, in-office, hourly position with an assigned schedule.

What you should know

• 1-2 years of work experience in an administrative or data entry capacity. 
• Ability to communicate and interact with others effectively in a professional, courteous manner. 
• Ability to manage, organize, and reconcile multiple sources of information with accuracy. 
• Computer literacy and data entry accuracy. 
• Able to work independently with minimal supervision in a team environment. 
• Ability to adapt to change. 
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

We’d love it if you also have: 

• A bachelor’s degree from an accredited college or university. 
• Experience working with auto titles, loans, etc.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.