Key Responsibilities
- Deal with member enquiries in an inspiring manner, to encourage appropriate future use of service
- Professionally onboard members to Ten, tailor to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service
- Understand and record member preferences, enabling each interaction with the member to be personalised and build instant rapport by phone, chat, WhatsApp and e-mail.
- Responsible for all KPIS and the success of our main metrics achievement.
Requirements
Skills and Qualifications
- Preferably experience in luxury services as a UHNW travel consultant
- Attending higher education in Tourism or related areas
- Good verbal and written communication skills
- Good sense of empathy and ability to connect with members quickly – Member Focus
- Engage with Ten’s culture, where professionals care about the service we offer
- Intermediate/Advanced English / Native Portuguese
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
