Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for Technology Solutions
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
What you’ll do as the Lifecycle Program Services Manager
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In this role, you will oversee and manage the end-to-end lifecycle of services offered by Zones, ensuring that all aspects of a service or product— from design, implementation, and maintenance to the eventual decommissioning or retirement—are efficiently handled. This role involves aligning the lifecycle of services with business goals, customer needs, and regulatory requirements, and will also require on-site visits to one of our clients starting twice a month.
Key Responsibilities:
· Lead and manage lifecycle programs from initiation to closure, ensuring service delivery within scope, time, and budget.
· Develop and manage detailed project and program plans, ensuring alignment with business strategies and objectives.
· Monitor program progress, identifying risks and implementing mitigation plans to address issues proactively.
· Ensure proper resource allocation and support across all lifecycle phases
· Work with cross-functional teams (e.g., engineering, operations, marketing) to design services that meet customer requirements, quality standards, and operational goals.
· Analyse and define customer requirements and work with product teams to ensure those are met in the lifecycle phases.
· Oversee the transition of services from development to production, ensuring proper implementation, deployment, and operational readiness.
· Measure and track the performance of services throughout their lifecycle to ensure continuous alignment with performance targets and customer expectations.
· Identify areas for improvement, driving initiatives for optimising service delivery, enhancing customer satisfaction, and minimising costs.
· Lead post-implementation reviews to assess service performance and ensure feedback loops for ongoing enhancement.
· Serve as the primary point of contact for stakeholders and clients, providing regular updates on the progress, challenges, and outcomes of lifecycle programs.
· Facilitate cross-functional communication to ensure alignment across teams and business units.
· Ensure that business, technical, and operational stakeholders are kept informed of key milestones, risks, and adjustments.
· Identify, assess, and mitigate risks related to service lifecycle, including operational, technical, regulatory, and business risks.
· Develop contingency plans to address potential disruptions to service delivery.
What you will bring to the team:
· A bachelor’s degree in business administration, project management, information technology, engineering, or a related field.
· Relevant certifications (e.g., PMP, ITIL, Six Sigma) are a plus.
· Proven experience (typically 5+ years) in managing complex programs or services in a similar domain, with a focus on service lifecycle management.
· Experience working with cross-functional teams, including technical, operational, and business stakeholders.
· Strong project management and organizational skills.
· Excellent communication, interpersonal, and leadership skills.
· Ability to manage multiple tasks and projects simultaneously while meeting deadlines.
· Deep understanding of service lifecycle models and frameworks.
· Strong problem-solving abilities and experience with risk management.
· Proficiency in project management tools (e.g., Jira, MS Project, etc.) and lifecycle management platforms.
· In-depth knowledge of industry standards for service delivery and lifecycle management (e.g., ITIL, Agile, Lean).
· Familiarity with compliance standards, security regulations, and industry-specific practices.
Zones offers a comprehensive Benefits package At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our employees. Your health is important to us, so we truly embrace hybrid working. Additional benefits include private medical insurance, with access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is a productive workforce.
Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
