The role of the Lifecycle Technical Administrator supports the design, enhancement, and implementation
of the customer journey at Brandwatch, from the point of sale through renewal to offboarding and
everything in between. They will manage internal systems that support the customer lifecycle and
execute technical implementations and changes. Additionally, they will ensure that any changes in
product or business strategy are supported by our processes and systems and assist our management
teams through reporting on the success of our efforts.
Essential Duties and Responsibilities
- Ensure that any changes in product or business strategy are supported by our processes and systems, and assist our management teams through reporting on the success of our efforts
- Scoping and providing feasibility of new design/strategy suggestions for our customer lifecycle tool (currently Gainsight)
- Provide support to a more junior technical admin and manage the technical work between the two team members.
Minimum Required Qualifications
- Bachelor’s degree required. In lieu of degree, will accept 4-5 years of experience working with CRM systems in SaaS business or level 3 Gainsight admin certification.
- Working knowledge of concepts, practices and procedures and ability to use in varied situations.
- Experience in Customer Success, CS Operations or Product Marketing role.
- Experience with CRM systems (Salesforce or Gainsight), with certification as a Gainsight admin
