Licensed Practical Nurse

Licensed Practical Nurse 

Reporting to the RN Care Manager, an LPN works collaboratively with the care team to provide ongoing support and communication to chronic kidney disease (CKD) and ESRD patients.  The LPN acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. The Care Coordinator II is responsible for making sure the patient’s care at various locations is connected and there are no gaps in care or communication. 

Essential Functions 

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources 
• Performs outbound calls to providers to make appointments for patients or follow up on care
• Answers inbound calls from patients, providers, and other resources
• Follows up with patients to ensure their needs are met and schedules future check-ins
• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.
• Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information
• Notifies patients of location and appointment times as needed
• Ensures all patient records are up to date
• Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments
• Assists with the referral process when needed
• Provides excellent customer service and treats patients  
• Educations patients on medications and escalate medication issues or concerns to the RN  
• Provides health coaching to patients on disease and symptom management  
• Help patients and their families navigate the healthcare system and multitude of visits
• Fosters a relationship with patients across their healthcare journey with a foundation of respect, honesty, empathy, no judgement and follow-through   
• Skilled and passionate caring for patients with complex needs  
• Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians)
• Partners closely with the Strive NP to manage all pieces of care related to resources, appointments, care transitions, and care gaps
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities. 
• Serve patients in person and in multiple care settings (e.g., patient home, clinics) in addition to virtual visits.    

Minimum Qualifications 

• High school diploma or equivalent required 
• Graduate of a state-approved school of professional nursing 
• Current, unrestricted license as an LPN/LVN in the state(s) of practice 
• At least two (2) years of experience in a professional office environment 

Preferred Qualifications 

• Customer service experience 
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook 
• Excellent verbal and written communication skills 
• Skilled at dealing with confidential information and/or issues using discretion and judgment
• Communicates clearly, respectfully, and thoughtfully

Hourly Range: $24.25 - $28.00