Library Officer (Read Library)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Requirements

What does it take to become a Civican?

Manage or assist to manage the daily operations of the library including performing library loan transactions, acquisitions, cataloguing, processing of library resources, execution of library programmes, activities, provide reference and information services to assist library patrons in their research and learning needs.

• Provide guidance to library teams for their daily operations, and ensure they are achieving the Service Level Agreement.
• Perform collection review including gap analysis.
• Develop recommended library resource lists including books, ebooks, journals, magazines, databases, etc.
• Propose and/or develop strategic library programmes to promote the library resources and services.
• Prepare and analyse regular reports e.g. library usage, loan and collection statistics, reference enquiries etc.
• Liaise with suppliers in the procurement, selection and delivery of print and e-resources.
• Ensure team is kept abreast of changes in the library industry including standards in acquisitions, collection development and cataloguing so that they are consistently equipped with up-to-date knowledge to advise customers.
• Any other duties assigned to meet the needs and requirements of the business.

The ideal candidate will be:

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box…)

Ideally, you will come with:

• Ability to lead library team in the provision of library service.
• Committed to delivering quality customer service.
• Knowledge in library operations such as reference services, circulation operations and research support.
• Good interpersonal skills with the ability to interact well with clients, library users and library vendors. Patience, with attention to details.
• Good knowledge on the use of online databases.
• Ability to multi-task and prioritize to meet users’ needs.
• Proficient in word processing, spreadsheet, presentation and Internet IT skills.