Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library; primarily at the circulation desk. Provides customer service to library patrons.
Essential Duties/Responsibilities:
An individual must be able to perform each essential duty and responsibility satisfactorily:
- Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts
- Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
- Checks in and processes library materials as necessary
- Accepts and processes fines, fees, or other payments
- Provides information regarding programs, events, conference rooms, etc.
- Mails library materials as necessary for patron homebound programs
- Shelves library materials
- Addresses or escalates patron conduct or safety issues to appropriate management
- Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
- Other duties as assigned
Requirements
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
- H.S. Diploma or GED
- Two years library experience preferred
- Basic knowledge of library systems and databases preferred
- Ability to work a regular schedule that may include a combination of days, evenings and weekends
- Excellent customer service skills
- Knowledge of Microsoft Office Suite
- Good communication skills, both written and verbal
- English/Spanish speaking is a plus
Physical Requirements:
Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift, push/pull, hold/carry of items weighing up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.
Benefits
Hourly Rate: $16.00
Hours per week: 24
